Business Solutions Specialist

Since 1991, ICE Western Sales has been manufacturing custom HVAC solutions for commercial and industrial clients. With a team of 250+ employees, our commitment to service, safety, and innovation continues to drive our success. Titan Matrix, a division of ICE Western, designs high-performance HVAC systems for mission-critical data center environments.

Why Choose ICE Western

• Industry Leader: Join an established and growing manufacturer.
• Career Growth: Build your career through training, development, and advancement opportunities.
• Innovative Environment: Work with advanced technology in a modern manufacturing facility.
• Great Team: Be part of a collaborative culture focused on quality, safety, and continuous improvement.

Job Summary

We are seeking a knowledgeable and detail-oriented Business Solutions Specialist to support the improvement, and ongoing optimization of our ERP systems and business processes. This role will work closely with cross-functional teams to analyze operational needs, improve workflows, troubleshoot system issues, and support users across the organization.

The ideal candidate has experience with ERP systems, strong problem-solving abilities, and a solid understanding of business operations, data management, and process improvement.

Responsibilities

• Assist with ERP system improvements, upgrades, and ongoing optimization
• Analyze current business processes and identify opportunities for automation and efficiency improvements
• Collaborate with departments including operations, procurement, accounting, sales, and inventory management to improve system workflows
• Configure, test, and support ERP modules and integrations
• Troubleshoot ERP-related issues and provide user support and training
• Develop and maintain system documentation, procedures, and reporting tools
• Assist with data migration, validation, and system setup activities
• Create and maintain reports, dashboards, and KPIs to support business operations
• Coordinate with software vendors, consultants, and internal stakeholders on projects and system enhancements
• Support continuous improvement initiatives related to business systems and operational processes
• Ensure data accuracy, consistency, and integrity across systems

Qualifications

• Post-secondary education in Business, Information Technology, Computer Science, or a related field
• Previous experience working with ERP systems implementation, administration, and support
• Strong understanding of business operations, workflows, and process improvement
• Experience with ERP platforms. SYSPRO experience would be considered an asset.
• Strong analytical, troubleshooting, and organizational skills
• Proficiency in Microsoft Office, particularly Excel
• Experience with reporting tools, SQL, or data analysis is considered an asset
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities in a fast-paced environment

Preferred Skills

• Experience leading or supporting ERP implementation projects
• Knowledge of inventory, purchasing, accounting, manufacturing, or distribution processes
• Experience with system integrations and workflow automation
• Project management experience is an asset

Compensation & Benefits

• Competitive Wages – Based on experience and trade tickets.
• Comprehensive Health, Dental & Vision Coverage.
• Paid Vacation – Recharge and rest.
• RRSP Matching Plan – Build your financial future.
• Educational Allowance – Support for training and certifications.
• Employee Assistance Program – For work and life balance.
• Free Parking & Company Events – Team spirit from day one.