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Rio Hotel & Casino has become the first Las Vegas resort to offer a fully transactional ChatGPT experience for guests. Powered by Traversing.ai, the system allows travellers to book rooms, request services, and engage with the resort through natural conversation. Guests can use ChatGPT to book suites, order towels, contact hotel departments, and explore amenities. The platform unifies all guest interactions across voice, messaging, web chat, and ChatGPT, ensuring consistent service across channels. The implementation leverages Model Context Protocol technology, enabling ChatGPT to complete real transactions rather than simply providing information. Rio's AI platform also powers the resort's digital concierge, Rio Rita. "Today's travellers expect instant, personalised service wherever they choose to engage," said Vince Lentini, senior vice president of marketing at Rio Hotel & Casino.

Rio Hotel & Casino becomes first Las Vegas resort to launch a fully transactional ChatGPT experience for hotel guests. October 08, 2026, 20:56 GMT Powered by Traversing.ai, Rio expands its AI ecosystem to let guests book rooms, request services, and engage with the resort directly through ChatGPT LAS VEGAS, NV, UNITED STATES, October 8, 2026 / EINPresswire.com / - Rio Hotel & Casino announced the launch of the hospitality industry's first fully transactional ChatGPT experience, giving travelers and guests the ability to interact with the resort through natural conversation - from discovering accommodations and booking suites to requesting towels, contacting the bell desk, exploring amenities, and much more. The new experience is powered by Traversing.ai, Rio's AI orchestration platform, which also powers the resort's AI voice assistant, website concierge, SMS messaging, and guest engagement channels. Rather than creating a separate AI experience for each channel, Rio has unified every guest interaction through a single intelligence platform, allowing guests to receive the same personalized experience whether they call the resort, chat on the website, send a text message, or interact directly through ChatGPT. "Today's travelers expect instant, personalized service wherever they choose to engage," said Vince Lentini, Senior Vice President of Marketing of Rio Hotel & Casino. "Our partnership with Traversing.ai allows us to meet guests where they already are while delivering a seamless experience across every touchpoint before, during, and after their stay." Hospitality Meets the Next Generation of AI Guests can now simply ask ChatGPT: - "Get me a suite at Rio tonight." - "What cabanas are available this weekend?" - "Send extra towels to my room." - "Contact the bell desk." - "What restaurants are open tonight?" - "Where is the closest parking garage?" - "Help me plan my stay." Behind every interaction is the same AI platform powering Rio's digital concierge, known as Rio Rita, ensuring guests receive consistent answers, real-time availability, and seamless service regardless of where the conversation begins. Because every channel shares the same intelligence layer, no duplicate workflows or disconnected systems are required. Improvements made to Rio's AI ecosystem are automatically reflected across ChatGPT, voice, messaging, and web interactions, creating a truly unified guest experience. Setting a New Standard for Hospitality As AI increasingly becomes a primary way consumers discover, research, and purchase travel, Rio is positioning itself at the forefront of this shift. The launch also represents one of the first hospitality implementations leveraging Model Context Protocol (MCP) technology, allowing ChatGPT to move beyond answering questions and into completing real guest transactions. Instead of simply providing information, guests can now complete meaningful actions directly within the conversation, including: - Booking hotel accommodations - Exploring room types and packages - Discovering resort amenities - Browsing pool cabanas - Requesting housekeeping items - Contacting hotel departments - Accessing concierge services This conversational approach removes friction from the guest journey while creating faster, more personalized service across every stage of travel. Built for the Future of Hospitality Rio's AI strategy extends beyond guest convenience. By consolidating voice, messaging, web chat, ChatGPT, and future AI discovery channels into a single platform, Rio gains a unified view of guest engagement while reducing operational complexity and ensuring consistent service delivery. "Hospitality is entering a new era where guests expect AI to do more than answer questions - they expect it to help them accomplish things," said Blaire McCoy, Co-Founder & CRO of Traversing.ai. "Rio is setting the pace for the industry by embracing a unified AI platform that supports every guest interaction, whether it's booking a room before arrival or requesting fresh towels during a stay. We're proud to partner with Rio as they continue redefining the modern hospitality experience." As conversational AI continues to transform travel planning and guest engagement, Rio Las Vegas is demonstrating how hotels can leverage emerging technologies to deliver faster service, greater convenience, and more personalized experiences without changing the systems that already power hotel operations. About Rio Las Vegas Rio Hotel & Casino, part of the Destination by Hyatt brand, is located just one block off the Las Vegas Strip on Flamingo Road. The resort features more than 2,500 suite-sized guestrooms, including 1,500 newly remodeled suites in the Ipanema Tower. Highlights include a reimagined 117,000-square-foot casino floor with 800 slot machines and 40 table games, a 3-acre pool paradise, and an evolving lineup of dining and nightlife options including Canteen Food Hall, Eggslut, Lapa Lounge, Revolution Bar & Grill, The Kitchen Table and High Stakes Vegas by acclaimed Chef James Trees. With 220,000 square feet of convention and meeting space, the property is also well-suited for conferences, trade shows, and large-scale events. The entertainment program features a standout roster of resident shows, including the long-running magic duo Penn & Teller, the visually stunning WOW - The Vegas Spectacular, The Empire Strips Back, a sci-fi burlesque parody with cult appeal, and Comedy Cellar, the West Coast outpost of the iconic New York comedy club. For more information, visit riolasvegas.com and follow Rio on Facebook, Instagram and X. About Traversing.ai Traversing.ai is the AI Orchestration Platform for Modern Hospitality, connecting guest engagement, hotel operations, and commerce through a unified team of custom AI agents. Built by hospitality operators for hotels, resorts, and casinos, Traversing.ai combines industry expertise with engineering to deliver AI that reflects each property's brand voice, service philosophy, and operational priorities. The platform brings together AI Concierge, AI Contact Center, MCP Booking Engine, Internal Agent, and Reputation Management capabilities to support the guest journey - from discovery and booking to on-property service and post-stay engagement. Working within existing property management, reservation, and operational systems, its agents answer calls and messages, facilitate direct bookings, coordinate service requests, support staff workflows, and respond to guest reviews. Its conversational booking and distribution capabilities also help properties connect with travelers through emerging AI discovery channels. Traversing.ai builds and continuously improves each deployment around the property's needs, with shared context across channels and clear rules for human involvement. The result is more responsive service, greater operational efficiency, and measurable revenue opportunities - while hotels retain control of their standards and guest relationships. For more information, visit traversing.ai. One Guest Profile. One Brand Voice. One Intelligence Layer. One Reporting Environment. Rio Hotel & Casino Kirvin Doak Communications Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. You just read: October 08, 2026, 20:56 GMT EIN Presswire's priority is author transparency. We do our best to weed out false and misleading content. The content above is the sole responsibility of the author who makes it available. If you have any complaints, kindly contact the author above. Rio Hotel & Casino Kirvin Doak Communications

Rio Las Vegas named Official Finish Line Hotel for the 30th Anniversary 2026 Vegas to Reno - "The Other Way" July 21, 2026 Rio Las Vegas named Official Finish Line Hotel for the 30th Anniversary 2026 Vegas to Reno "The Other Way" LAS VEGAS, NV - American Off-Road Racing Championship is proud to announce that Rio Las Vegas has been named the Official Finish Line Hotel for the 30th Anniversary 2026 Vegas to Reno - "The Other Way," presented by Camburg / MagnaFlow. Following the completion of the longest point-to-point off-road race in the United States, competitors, crews, sponsors, and fans are invited to celebrate one of the sport's most historic milestones at the official Vegas to Reno Awards & After Party. The celebration will take place on Saturday, August 15, 2026, at 6:00 p.m. in the Brasilia Ballroom at Rio Las Vegas, where class winners and champions will be recognized following another unforgettable edition of the legendary desert race. "We're excited to welcome racers and their families back to the Rio Las Vegas to celebrate one of the biggest weekends in off-road racing," said Matt Martelli, CEO of Unlimited Off-Road Racing. "With discounted room rates, ample oversized parking for race trucks and trailers, and plenty of space for teams to gather, the Rio is the perfect home for our finish line festivities." Race teams can take advantage of special event room rates starting at just $129 per night, making it easy to stay close to the action while enjoying one of Las Vegas' premier resort destinations. The property also offers extensive oversized parking to accommodate race vehicles, support trucks, and trailers. The Rio Las Vegas serves as the perfect location to wrap up an unforgettable week that begins with the Reno Off-Road Festival on Thursday, August 13, before competitors tackle more than 500 miles of Nevada's legendary desert terrain in this historic reverse-running edition of Vegas to Reno. All racers, crews, sponsors, volunteers, and fans are encouraged to attend the official Awards Ceremony and After Party as the off-road community comes together to celebrate the champions, relive the stories from the trail, and honor 30 years of the iconic Vegas to Reno. Race teams are encouraged to book their accommodations early by calling (702) 777-7777 or emailing [email protected]. The official booking link is also available at BITD.com. About Vegas To Reno "The Other Way" Celebrating its 30th Anniversary in 2026, Vegas to Reno - "The Other Way," presented by Camburg / MagnaFlow, is the longest point-to-point off-road race in the United States. For the first time in event history, competitors will race the legendary course in reverse, creating an entirely new challenge while honoring three decades of desert racing tradition. The event is part of the American Off-Road Racing Championship and attracts the world's top racers, manufacturers, and off-road enthusiasts from around the globe. Details regarding racer registration, sponsorship packages, exhibitor vending, spectator tickets, camping, and parking passes for the American Off-Road Racing Championship are live on: americanoffroadracingchampionship.com