At least one year of leasing, sales, hospitality, or luxury customer service experience is preferred.
Strong sales skills and a customer-focused mindset are required.
Excellent communication, presentation, and interpersonal skills are required.
A professional appearance and demeanor are required.
The ability to multitask in a fast-paced environment is required.
Proficiency with leasing software, customer relationship management systems, and Microsoft Office is required.
Knowledge of Fair Housing regulations is required.
Availability to work weekends and flexible schedules as needed is required.
Responsibilities
Greet, engage, and tour prospective residents while showcasing luxury amenities, floor plans, and community features.
Build relationships with prospects to convert leads into leases.
Execute lease agreements accurately and in compliance with Fair Housing laws and company policies.
Follow up with prospects through calls, emails, and customer relationship management systems to maximize conversions.
Maintain expert knowledge of pricing, availability, market trends, and competitors.
Deliver customer service to current residents and assist with lease renewals.
Process applications, screenings, and move-ins efficiently and professionally.
Collaborate with property management and maintenance teams to ensure unit readiness.
Maintain a clean and welcoming leasing office and model units.
Participate in marketing initiatives, resident events, and outreach activities.
Encourage positive online reviews and referrals.
Desired Qualifications
College coursework is preferred.
At least one year of leasing, sales, hospitality, or luxury customer service experience is preferred.
Position Summary
Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service.
Key Responsibilities
Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features
Build strong relationships with prospects to convert leads into leases
Execute lease agreements accurately and in compliance with Fair Housing laws and company policies
Follow up with prospects through calls, emails, and CRM systems to maximize conversions
Maintain expert knowledge of pricing, availability, market trends, and competitors
Deliver exceptional customer service to current residents and assist with lease renewals
Process applications, screenings, and move-ins efficiently and professionally
Collaborate with the property management and maintenance teams to ensure readiness of units
Maintain a clean, welcoming leasing office and model units at all times
Participate in marketing initiatives, resident events, and outreach activities
Collect and encourage positive online reviews and referrals
Qualifications
High school diploma or equivalent (college coursework preferred)
Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred
Strong sales skills with a customer-focused mindset
Excellent communication, presentation, and interpersonal skills
Professional appearance and demeanor
Ability to multitask in a fast-paced environment
Proficiency with leasing software, CRM systems, and Microsoft Office
Knowledge of Fair Housing regulations required
Availability to work weekends and flexible schedules as needed