All Accor

Global hotel management, franchising, loyalty program

Assistant Groups & Event Manager

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeZürich, SwitzerlandNo salary listedIn-person

About the Job

Requirements

Professional experience in a similar role.
Fluency in German and English.

Responsibilities

Look after event guests and work closely with the team throughout the day.
Coordinate events with internal departments and ensure everyone has the necessary information.
Translate menus and event and sales documents between German and English.
Handle all group enquiries for eight rooms or more.
Prepare quotations, contracts, and invoices.
Prepare forecasts, reports, and sales analyses.
Attend internal meetings.
Act as the team’s point of contact in the manager’s absence.
Draw up training and rota schedules.
Maintain customer relationships and support sales activities.
Ensure compliance with hotel standards and quality assurance in the events department.
Enter bookings into the system, draw up rooming lists, and prepare for smooth check-ins and stays.
Conduct on-site customer meetings and follow them up by telephone.
Organise tours of the premises for event and corporate clients.
Prepare for each shift and ensure the area is tidied afterward.
Maintain oversight during busy periods when the hotel is fully booked.

Job Description

How does your working day looks like ...

You’ll look after our event guests – working closely with your team from early morning until late
You’ll coordinate events with all internal departments and ensure that everyone has all the necessary information
You’ll be responsible for translating menus and various event and sales documents (German/English)
You will be responsible for all group enquiries for 8 rooms or more
You will be responsible for preparing quotations, contracts and invoices
You will prepare forecasts, reports and sales analyses
You will attend internal meetings
You will act as the point of contact for the team in the manager’s absence
You will draw up training and rota schedules
You will actively maintain customer relationships and support sales activities
You will ensure compliance with hotel standards and quality assurance in the events department
You will enter bookings into the system, draw up rooming lists and prepare everything for a seamless check-in and stay
You conduct customer meetings on site and follow these up with telephone discussions.
You organise tours of the premises for event and corporate clients
You prepare for each shift and ensure that everything is tidied up afterwards
You keep a clear overview, even when every room in the hotel is booked out and things are getting hectic

Qualifications

Your personality counts more than your CV...

You have professional experience in a similar role and are a passionate host
You are an open and communicative person who isn’t afraid to stand your ground when necessary
You enjoy working with people and inspiring them
You are passionate about good food and drink and enjoy discovering new concepts
You bring not only your skills but also your personality to the role
You are fluent in German and English

Additional Information

What`s in it for you...

After successfully completing your probation period you have the opportunity to switch to a 4-day workweek
Stay up to 10 nights per year free of charge at our 25hours hotels
As part of Ennismore, benefit from generous discounts at our bars, restaurants, and hotels worldwide
You’ll have the freedom to bring in your own ideas and experiment creatively
Enjoy attractive offers from our many cooperation partners
Be part of our colorful staff parties and vibrant tribe spirit

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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