Front Office Intern

Job Description

What you’ll do…

• Assist the reception desk with guest check-ins, check-outs, and reservations.

• Provide personalised services to guests, responding promptly to questions and requests.

• Collaborate with the Guest Experience team to organise and coordinate activities and special events for guests.

• Help supervise and maintain cleanliness standards throughout the property.

• Address guest complaints or issues, ensuring prompt and effective resolution.

• Help manage guest feedback and contribute to service improvement initiatives.

• Help coordinate cleaning schedules and staff shifts.

• Participate in training sessions and meetings to develop knowledge of hotel operations.

• Work closely with different departments to ensure smooth communication and coordination.

• Enter cases into Nubola and resolution.

Qualifications

What we are looking for:

• EU Nationality is required.
• Fluent English and Spanish. Other Languages is a plus.
• Currently pursuing or recently completed a degree in Hospitality or a related field.
• The minimum duration of the internship will be five months, with a planned start date in April.
• Ability to work in a fast-paced environment and adapt to different tasks.
• Team-oriented mindset with a positive and proactive attitude.
• Strong problem-solving skills and attention to detail.

Additional Information

What’s in it for you…🎯

• A competitive package and plenty of development opportunities.
• Accommodation included.
• Lunch is served daily at the in-house restaurant.
• Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.
• Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
• Free subscriptions to Canva and Podimo.
• Activities to build an amazing team of students.
• Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!