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Sysco GB

UK foodservice distributor and supplier

IT Change Lead

Full-Time
No salary listed
Senior
Bachelor's
Le Kremlin-Bicêtre, France
HybridOccasional travel in Europe required.
IT Operations

About the job

Requirements
  • A higher-education qualification in computer science, information systems, or an equivalent field.
  • Significant experience in IT change management, IT service governance, or IT service management.
  • At least five years of experience in a complex IT environment is ideally expected.
  • Strong knowledge of ITIL processes, particularly Change Enablement and Change/Release Management, is ideally expected.
  • Experience with IT service management platforms such as ServiceNow is ideally expected.
  • Knowledge of cloud environments such as Azure, AWS, or GCP is ideally expected.
  • Experience in international and matrixed organizations is ideally expected.
  • Fluent English is required.
  • Ability to evaluate technical and business impacts to secure decisions and production deployments.
  • Ability to enforce group standards, processes, and compliance requirements.
  • Ability to influence varied stakeholders without direct hierarchical authority.
  • Ability to communicate appropriately with technical teams and business stakeholders.
  • Ability to analyze complex environments, identify dependencies, and anticipate risks.
  • Ability to challenge change requests and make decisions in the interest of service quality.
  • Ability to manage multiple changes simultaneously with rigor.
  • Ability to promote continuous improvement and IT service management best practices.
  • Ability to work effectively in a multicultural European environment.
  • Ability to prioritize business continuity, service quality, and user satisfaction.
Responsibilities
  • Lead the Change Management process in accordance with group standards and policies.
  • Ensure the quality of change requests before approval.
  • Ensure governance and control processes are correctly applied.
  • Define and track change-related performance indicators.
  • Assess risks, impacts, and dependencies associated with changes.
  • Identify required mitigation measures before deployment.
  • Help teams develop appropriate remediation plans.
  • Reduce incidents related to changes.
  • Prepare, coordinate, and facilitate Change Advisory Boards.
  • Facilitate decision-making between business and technical teams.
  • Challenge requests when risk or readiness levels require it.
  • Communicate clearly with stakeholders.
  • Contribute to improving production release processes.
  • Ensure consistency across Change, Release, and Deployment Management activities.
  • Participate in planning and securing major deployments.
  • Encourage adoption of ITIL best practices.
  • Identify opportunities to optimize IT service management processes and tools.
  • Reduce urgent changes and high-risk production releases.
  • Participate in audits and ensure practices comply with requirements.
  • Help teams improve their Change Management maturity.
Desired Qualifications
  • Experience of at least five years in a complex IT environment.
  • Strong knowledge of ITIL processes, particularly Change Enablement and Change/Release Management.
  • Experience with IT service management platforms such as ServiceNow.
  • Knowledge of cloud environments such as Azure, AWS, or GCP.
  • Experience in international and matrixed organizations.

About the company

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Sysco GB

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Sysco GB distributes food, ingredients and non-food items to professional UK kitchens through its Brakes-based network and specialist wholesalers. It uses a multi-brand lineup—Sysco Essentials, Sysco Classic and Sysco Premium—alongside services like menu planning, culinary consultations and allergen guidance to support customers. The business combines Brakes’ established European distribution with Sysco’s global scale to offer broadline and specialist products. Its goal is to be the leading supplier for professional kitchens in the UK by connecting food and non-food suppliers with a wide customer network and expanding its value-added services.

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Benefits

  • Flexible Work Hours
  • Paid Holidays
  • Employee Discounts
  • Training Programs