Engagement Manager
Amazon
Engagement Manager
Amazon
Sells products online and rents cloud computing
AWS Professional Services is seeking a customer-obsessed Engagement Manager (EM) to lead and deliver cloud transformation engagements for enterprise customers in Taiwan. The Engagement Manager serves as the primary commercial and relationship owner for ProServe customer engagements — responsible for scoping, selling, structuring, and managing the delivery of complex professional services projects. This role bridges sales and delivery, ensuring customer outcomes are achieved while driving bookings, revenue, and margin targets. The ideal candidate combines strong consultative selling skills, program management rigor, and deep knowledge of the Taiwan enterprise market.
Key job responsibilities
Customer Engagement & Business Development
- Own a portfolio of customer accounts and drive ProServe bookings and revenue growth
- Identify and qualify professional services opportunities through consultative discovery with customer stakeholders
- Develop Statements of Work (SOWs), proposals, and commercial constructs (T&M, fixed-price, managed services, outcome-based)
- Lead customer-facing workshops, executive presentations, and roadmap discussions to define engagement scope
- Build and maintain trusted advisor relationships with customer decision-makers (Director to C-level)
Engagement Management & Delivery Oversight
- Serve as the single-threaded owner for engagement success — accountable for scope, timeline, budget, and customer satisfaction
- Manage engagement delivery in partnership with ProServe Practice Managers and Consultants, ensuring quality outcomes
- Monitor engagement health, identify risks and blockers, and implement corrective actions proactively
- Drive customer adoption and consumption of AWS services through ProServe-led initiatives
- Manage engagement financials including margin, utilization, and revenue recognition
Pipeline & Opportunity Management
- Build and maintain a qualified pipeline ≥ 3x of individual bookings target
- Drive pursuit rigor: qualification, teaming, pricing, proposal development, and close
- Accurately forecast bookings and revenue on a weekly/monthly/quarterly basis
- Leverage CRM tools (Salesforce) for pipeline management and reporting
Cross-Functional Collaboration
- Partner with AWS Account Managers, Solution Architects, and Specialist teams to identify and pursue joint opportunities
- Collaborate with ProServe Delivery Practices (Migration, Modernization, Data & AI, GenAI) to assemble the right teams for engagements
- Work with AWS Partners to structure co-delivery models where appropriate
- Provide market feedback to ProServe leadership on customer needs, competitive dynamics, and service gaps in Taiwan
Operational Excellence
- Adhere to ProServe governance processes including deal review, pricing approval, and risk assessment
- Contribute to the development of repeatable engagement frameworks and industry-specific offerings
- Drive continuous improvement in engagement delivery methodology and customer experience
About the team
AWS Professional Services works with enterprise customers and partners to help them realize their desired business outcomes through cloud adoption. Our team assists customers in achieving the greatest value from AWS by providing guidance, best practices, and hands-on delivery support throughout their cloud journey.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 8+ years of IT and/or Management Consulting Services, or 8+ years of technology sales experience
- 3+ years of experience managing complex IT services engagements (cloud migration, application modernization, data analytics, AI/ML)
- Experience developing and closing professional services deals including SOW creation, pricing, and contract negotiation
- Strong program/project management skills with experience managing multiple concurrent engagements
- Fluent in Mandarin Chinese and English (written and spoken) and understanding of the Taiwan enterprise market landscape, key industries, and regulatory environment
- AWS Certifications: Solutions Architect Professional, DevOps Engineer Professional, Data Analytics Specialty, or Machine Learning Specialty
- Experience working with customers in Semiconductor ecosystem. FSI or Manufacturing (smart factory, Industry 4.0, supply chain optimization)
- Experience with large-scale migration programs
- Familiarity with generative AI (Amazon Bedrock, foundation models, RAG architectures)
- Track record of delivering projects on time and within budget in agile/scrum methodologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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