Leader in Training - Retail
No salary listed
Senior, Expert
Laval, QC, Canada
In PersonWork across branches in Quebec, including Montreal, Laval, and the North Shore.
RetailRetail Store Management
About the job
Requirements
- Have graduated from a post-secondary educational institution, university, or vocational training center.
- Have 5 to 10 years of experience in retail service and/or customer service.
- Have 3 to 5 years of management experience.
- Have professional written and verbal communication skills and observe professional email etiquette.
- Have organizational skills, including time management and prioritization to manage multiple responsibilities.
- Have analytical ability and use critical and logical thinking to make informed decisions.
- Be available to work in a retail business whose branches are open seven days a week.
- Work in office and production environments and be able to work outdoors in both high and low temperatures.
Responsibilities
- Rotate through key departments and sites during the training program, including the call center, dispatch, vehicle purchasing and sales, marketing, customer service, operations, systems and tools, accident and injury investigations, training, and health and safety.
- Develop an understanding of the car purchasing process through call center work.
- Develop an understanding of vehicle recovery processes at sites through dispatch work.
- Understand branch vehicle purchasing processes.
- Learn how the company promotes its products through marketing.
- Develop strategies to improve customer satisfaction, resolve service issues, and strengthen customer relationships.
- Learn operational and retail processes, including yard operations and depollution.
- Demonstrate systems and programs and verify that access rights are granted.
- Support management with workplace incident investigations, record findings, and contribute to corrective action plans that strengthen safety protocols.
- Complete mandatory training on AIM Campus.
- Learn regulatory compliance, risk management, and proactive safety practices.
- Direct a branch’s operations, including yard management and depollution.
- Lead a branch’s retail sales activities and assist customers throughout purchases, from locating products on site to recommending suitable warranty options.
- Support vehicle purchase and sale transactions while ensuring compliance with procedures and proper completion of required files.
- Identify and consult relevant information and ensure required files and procedures are complete.
- Coach and support employees in their daily activities to ensure operational efficiency and service excellence.
- Work directly with frontline employees and gain practical experience coaching, mentoring, and supervising diverse teams while upholding safety and compliance standards.
About the company
American Iron & Metal (AIM) recycles ferrous and non-ferrous scrap into metal products for industrial markets, alongside auto-parts sales and vehicle recycling. Its divisions also provide demolition, decommissioning, site remediation, and construction-waste recovery services. It sources scrap from manufacturers, other industrial businesses, and the public, who can deliver it to AIM facilities, and sells recovered metals to customers worldwide. The product range includes processed aluminum and copper pieces, and its divisions share resources and expertise across different stages of material recovery. Founded in Montreal in 1936, the family-run parent company says its head office is in Montreal, Quebec.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Montreal, Canada
Founded
1936
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Simplify's Take
What believers are saying
- Operations extend internationally: AIM reports more than 135 locations worldwide, compared with Radius's nearly 100 North American sites.
- Management paths start at entry level: AIM's careers page describes several leaders advancing from their first jobs.
- Long service receives recognition: AIM's April 2026 update highlighted employees with more than 20 years at the company.
What critics are saying
- Account work starts in the yard: AIM's entry-level track combines yard training with pricing, negotiation and client analysis.
- Safety roles span multiple sites: AIM's environmental coordinator handles permits, inspections, dust, radiation and incident investigations.
- Crane operators carry safety responsibilities: AIM's roles combine loading and unloading with daily equipment inspections.
What makes American Iron and Metal unique
- The group also makes assembly materials: AIM Solder manufactures tin-lead and lead-free solder alongside the recycling business.
- Industrial supply adds another business: AIM's Minesource sells customized products for industrial and mining customers.
- Precious-metal recovery uses laboratory testing: AIM's Honeycomb analyzes material to measure its precious-metal content.
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