General Manager

Location

Christiana Mall - 132 Christiana Mall

Business

Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary
The General Manager inspires and leads the property team and collaborates across disciplines to achieve property specific business metrics and goals. This role builds strong local community relationships, champions corporate-wide initiatives and achieves operational excellence in all areas while complying with safety and health principles.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience. 

• Prepare and manage multi-year ordinary capital and operating expense plans to meet or exceed company expectations.

• Strong ownership and knowledge of key metrics for the property including net operating income, cash flow, occupancy, sales, and property financing.

• Manage and develop the talent of their property team(s) while ensuring compliance with all company policies and procedures.

• Demonstrate executive leadership by guiding successful team(s) representative of the company’s core values. 

• Partner with corporate departments to align on and achieve property and corporate objectives.

• Develop strong relationships with existing and prospective tenants to understand sales performance, merchandise trends, top performing categories/brands and be familiar with local market business and real estate trends.

• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations.

• Identify opportunities to create meaningful partnerships and experiences that drive community connection with the property.

• Understand all Reciprocal Easement Agreement (REA) obligations and partnerships with adjacent property owners.

• Assist the Real Estate Tax team in developing proactive tax strategies.

• Support corporate sustainability efforts to reduce the property’s carbon footprint.

• Monitor and assist with accounts receivables as needed to achieve company objectives.

• Support the Safety, Health, and Environment program by incorporating Brookfield Properties’ Life Saving Principles into work planning and execution.

• Strong understanding of industry, company, and market trends to execute on company strategy.

• Continuously align team and employee development goals with organizational goals.

• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.

• Other duties as assigned.

Qualifications           

• High School Diploma or GED required.

• Bachelor’s degree preferred.

• Master’s degree in a related field is a plus.

• 5+ years of shopping center leadership experience required.

• Strong leadership, interpersonal and relationship building skills.

• Good working knowledge of financial analysis, budgeting, and forecasting.

• Effective written and verbal communication skills, including strong public speaking abilities.

• Strong working knowledge of various computer software such as Microsoft Office Suite, Microsoft Teams, JDEdwards, Salesforce; experience with Yardi is a plus.

• Ability to adapt to changing work environment.

• Completion of OSHA General Industries 30-Hour course preferred.

• Industry designation from a reputable industry organization such as ICSC, BOMA, or IREM is a plus.

Core Competencies: Decision Quality, Strategic Mindset, Directs Work, Develops Talent, Builds Networks, Communicates Effectively, Being Resilient

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to do the following:

• The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. 

• The employee frequently is required to stand, walk, and reach with hands and arms. 

• The employee is occasionally required to stoop, kneel, crouch, or crawl. 

• The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

• The noise level in this work environment is usually moderate.

Benefit Information:

• Competitive compensation

• Medical, Dental and Vision beginning day 1

• 401(k) Company matching

• 401(k) Vests on Day 1

• Career development programs

• Charitable donation matching

• Generous paid time off (i.e., vacation, personal holidays, paid sick time)

• Paid Volunteer Hours

• Paid Parental Leave

• Family planning assistance including IVF, surrogacy, and adoption options

• Wellness and mental health resources

• Pet insurance offering

• Childcare Assistance

• Commuter benefits

• A culture based on our values of Act with Integrity, Build Mutual Trust, Take Initiative, and Win Together

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#GGP