Box Office Supervisor

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company,comprisedof global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over620million tickets sold annually andapproximately10,000clientsworldwide.  Live Nation Concerts is the largest provider of live entertainment in theworldpromoting more than50,000eventsannually fornearly7,000artists in 40+countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connectmore than1,200 sponsorswith the145million fans that attend Live Nation Entertainment events each year. Foradditionalinformation, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forwardthinkingand committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  

THE JOB

The Box Office Night of Show Supervisor is responsible for overseeing all box office operations during event nights, ensuring seamless ticket sales, guest service, and problem resolution. This role requires strong leadership, customer service excellence, and the ability to manage high-pressure situations while maintaining accuracy and efficiency.

WHAT THIS ROLE WILL DO

Supervision of the Department

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.) 

• Assistand support box office staff in any of their job functions, as needed 

• Ensure positive and creative team environment within the department 

• Facilitate open communication with the Box Office Manager,staffand all other venue departments 

• Exhibit proper inter-departmental communications and organization 

• Ensure complete and satisfactory on-going staff training 

• Assistmanager with staff evaluations (training, 90-day, annual) 

• Provide a positive team environment within the department 

• Assistin ensuringappropriate staffinglevels. 

• Help set staff development and performance goals & monitor progress 

• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines 

• Promote and provide superior customer service in all guest interactions 

• Participate in all on-site venue meetings as needed

II. Financial / Cash Handling

• Ensure that venue staff follows cash handling policies & procedures 

• Balance and reconciliation of all seller cash drawers 

• Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales. 

• Assist Manager on housing, distributing and depositing venue cash on a weekly basis.

• Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, FlexPricing as well asValue Channels & Special Ticket Offers when applicable. 

• Assist Manager in scheduling all employee’s payroll prior to deadlines 

• Conduct band settlement on shows with split point deals, or whendeemednecessary by talent department 

• Complete and distributeaccuratedaily ticket counts for agents and artists 

III. Other Responsibilities 

• Create,modifyand maintaininventoryfor all ticketed events in a secure ticketing environment  

• Follow standards and processes for ticket types, ancillaryeventsand qualifiers 

• Monitor andmaintainfunctionality of all ticketing computers,softwareand hardware 

• Secondary representative in all venue interactions with Ticketmaster 

• Ensurean accurateandtimelyflow of event and general venue information both intra-departmentally, and to thegeneral public

• Modify,maintainand update all customer database files 

• Develop andmaintaincall center phone system, and keep current all phone menus and calendars of events 

• Interact with artist, record label,managementand band tour accountant. Providereportsas necessary. 

• Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise 

• Work with Operations/Guest Services on ADA tickets,relocationor troubleshooting needs as they arise. 

• Position may require 3rd Party venue coverageoffsitewhich will include night of show management, staffing and providing equipment needs. 

• Ensure that venue is compliant with ADA ticket laws 

WHAT THIS PERSON WILL BRING

Required: 

• Experience in Box Office / Ticketing Management 

• Flexible Schedule (days/nights, weekends, and holidays) 

• Experience in Cash Handling 

• Leadership, Management and Customer Service 

• Tolerance of all cultures,musicand art forms 

• High School Diploma 

Preferred: 

• Experience in a live environment operation 

• Experience handling counterfeit cash  

• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.) 

• Experience in Prioritizing, Time Management & Multitasking 

• Experience in open communication & email etiquette 

Physical Demands/Working Environment:

• Working environment is fast-paced and often loud and stressful 

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growingbusinesswe will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.  

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair ChanceOrdinanceand the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunitiestoqualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonableaccommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited toidentifyreasonable accommodations that can be made toassistthemto performthe essential functions of the position theyseek. Any applicant who requiresan accommodationin order toperform the essential functions of the job should contact a Human Resources Representative to request the opportunity toparticipateina timelyinteractive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.