Key Account Manager eCommerce

We are accelerating our digital transformation and expanding our presence across eCommerce, omnichannel retailers, and marketplaces. To support this growth, we are looking for a high-performing Key Account Manager (KAM) eCommerce who will play a critical role in building strategic customer partnerships and driving profitable growth across our digital channels.

As our KAM eCommerce, you will be responsible for developing and executing growth strategies with key online customers, identifying new business opportunities, and delivering best-in-class digital execution. You will work cross-functionally with multiple teams while serving as a trusted business partner to some of our most important customers.

If you are passionate about eCommerce, enjoy building relationships, thrive in a fast-paced environment, and are motivated by delivering results, we'd love to hear from you.

This role is based in Mexico and reports directly to the Comercial director

#Li-Onsite

What You'll Do

As a KAM eCommerce, you will:

• Own and develop strategic relationships with key eCommerce, omnichannel, and marketplace customers.
• Build and execute Joint Business Plans that drive sustainable and profitable growth.
• Lead commercial negotiations, promotional investments, and annual business reviews.
• Identify opportunities to expand assortment, product visibility, and category penetration across digital platforms.
• Analyze business performance using sell-in, sell-out, market share, traffic, conversion, and profitability metrics.
• Drive execution excellence across digital events, promotional campaigns, and customer marketing initiatives.
• Partner closely with Marketing, Finance, Supply Chain, and Demand Planning teams
• Monitor customer performance and market trends to identify growth opportunities and mitigate risks.
• Develop accurate forecasts and establish performance tracking mechanisms to support business objectives.
• Ensure best-in-class digital shelf execution, content quality, and product availability.

• objectives.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Economics, Industrial Engineering, or a related field.
• 4+ years of experience in Sales, Commercial, Business Development, or Account Management roles.
• Minimum 2 to 3 years of experience managing eCommerce, Digital Retail, Marketplace, or Omnichannel customers.
• Proven track record of successfully negotiating commercial agreements and growth initiatives.
• And experience working with financial and commercial KPIs.
• Experience within Consumer Goods (FMCG), Retail, Technology, Marketplace, or related industries.
• Advanced Microsoft excel (can maintain complex spreadsheets) skills.
• Experience with Power BI, Tableau, or similar analytics and reporting tools.
• Knowledge of Retail Media platforms and eCommerce analytics.
• Experience with CRM and ERP systems is preferred.

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.