All Accor

Global hotel management, franchising, loyalty program

Guest Services Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeİzmir, TürkiyeNo salary listedIn-person

About the Job

Requirements

A university degree, preferably in Tourism or Hotel Management.
Proficiency in spoken and written English.
Ability to work as part of a team.
Focus on guest satisfaction.
Strong interpersonal and problem-solving abilities.

Responsibilities

Maintain a friendly, helpful, and pleasant attitude toward all guests.
Assist guests with their business center needs.
Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
Maintain close working cooperation with other departments.
Follow communication procedures, guidelines, and policies.

Job Description

Adopt a friendly, helpful and pleasant attitude to all guests
Assist guests with their business center needs
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Maintain close working co-operation with other departments
Follow communication procedures, guidelines, and policies

Qualifications

University degree preferably Tourism & Hotel Management
Proficiency in English (verbal and written)
Team-oriented
Focused on guest satisfaction
Strong interpersonal and problem solving abilities

Additional Information

Your team and working environment:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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