Front Desk Coordinator
About the job
- A high school diploma or equivalent is required.
- At least 2 years of experience in an administrative and/or customer service position is required.
- Excellent customer service skills, interpersonal skills, and telephone etiquette are required.
- The ability to work efficiently and independently is required.
- The ability to maintain confidentiality, including of medical records, personnel and payroll records, appointment schedules, patient payment information, and corporate financial information, is required.
- Punctuality, attention to detail, prioritization, multitasking, and collaboration with other teams are required.
- Strong organizational skills are required.
- Demonstrated knowledge of telecommunications equipment is required.
- Demonstrated knowledge of computers, the Microsoft Windows operating system, and the Microsoft Office environment is required.
- Ensure the reception area and switchboard are open and ready to accept visitors and calls during business hours.
- Maintain switchboard equipment; answer calls within two rings in a courteous, professional, and friendly manner; provide information to callers or redirect calls to the appropriate location or person.
- Assist call-center staff by coordinating appointment scheduling accurately and efficiently, and relay messages using E-HR software.
- Redirect urgent calls to appropriate clinical staff.
- Support Health Plan departments with data entry, printing and mailing, scanning, faxing, returned mail, member packets, ID card mailings, roster management, meeting scheduling, updating primary care providers, other health insurance updates, booking sales seminars and events, protected health information authorization representative form entry, and managing licensing and appointments with BOI.
- Participate in process improvements and perform other duties as assigned.
- Deliver courteous, friendly, and professional service to internal and external customers.
- At least 1–2 years of customer/member services experience in a health care setting is preferred.
About the company
Martin's Point Health Care is a not-for-profit health care organization that provides medical services to individuals and families. Its offerings include a range of primary and specialty care delivered through clinics and care teams, with a focus on coordinated, accessible patient care and preventive services. The company reinvests profits back into the organization to improve care, expand community benefits, and keep services affordable. Unlike for-profit competitors, it emphasizes community health impact and long-term patient relationships, supported by a mission-driven, member- or patient-centered approach. The goal is to improve the health of the communities it serves by delivering high-quality, affordable care and reinvesting earnings to enhance services and access.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Portland, Oregon
Founded
1981
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Simplify's Take
What believers are saying
- New telehealth for urgent care and mental health expands low-friction utilization in 2026.
- Provider guidance on HEDIS, coding, and prior authorization signals active margin and quality defense.
- Martin's Point still accepts new patients across Southern Maine and New Hampshire, supporting growth.
What critics are saying
- InterMed drops Martin's Point Medicare Advantage in January 2027, threatening 4,500 members.
- DOJ settlement for 2016-2019 risk-adjustment fraud still damages trust and CMS scrutiny.
- TRICARE contract dependence creates existential exposure if Defense rebids or tightens terms.
What makes Martin's Point Health Care unique
- Nonprofit Maine anchor spanning care delivery, Medicare Advantage, and TRICARE Prime since 1858.
- Six Health Care Centers plus payer contracts create integrated referral, data, and retention loops.
- 2026 Medicare stars stayed competitive: HMO 4-star, Select LPPO 3.5-star.
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Benefits
- Professional Development Budget