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Full-Time

Technical Account Manager

Reston

Confirmed live in the last 24 hours

Qualtrics

Qualtrics

5,001-10,000 employees

AI-powered experience management software platform

Data & Analytics

Junior

Reston, VA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Requirements
  • Bachelor’s degree from a competitive university
  • 1-2 years experience working in a technical, consulting, or client-facing role
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
  • Comfort in working both autonomously and collaboratively
  • Ability to articulate technical concepts to a non-technical audience
  • Detail-oriented with an ability to prioritize and meet deadlines
  • Familiarity with software and front-end development
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
Responsibilities
  • Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
  • Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions
  • Become an expert at the company for our most strategic platform capabilities and understanding the customers’ platform needs
  • Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible
  • Build systems to facilitate program objectives and system effectiveness and measure reliability of services
  • Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
  • Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort
  • Seamlessly integrate new product features into existing programs
  • Proactively identify implementation process improvements, determine root causes and overcome roadblocks
  • Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice
  • Execute build and configuration services that align to client objectives and strategic goals

Qualtrics XM offers experience management software with three suites designed to enhance customer frontlines, team performance, and product development, all integrated into a single platform. The software leverages AI to improve customer experiences across touchpoints, engage teams, and facilitate product design for market growth.

Company Stage

Series C

Total Funding

$595.2M

Headquarters

Seattle, Washington

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-10%

2 year growth

-10%

Benefits

Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.

Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.

High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.