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Dopay

B2B payroll and cashless payments platform

KYC Team Leader

Financial Crime & AMLConfirmed live in the last 24 hours
Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Business Administration, Finance, Banking, or a related field.
  • A minimum of 3–5 years of experience in KYC, account operations, or a related banking or fintech environment.
  • At least 1–2 years in a team leadership or supervisory role.
  • Experience with bank submission processes and regulatory compliance.
  • Familiarity with I-Score systems and National ID validation is an advantage.
  • Strong familiarity with Central Bank compliance regulations and Central Bank of Egypt regulatory requirements, Anti-Money Laundering/Combating the Financing of Terrorism obligations, customer due diligence, enhanced due diligence, sanctions screening, politically exposed persons requirements, and KYC onboarding controls, with the ability to translate regulatory requirements into effective operational processes and controls.
  • Strong attention to detail and accuracy in document review and data verification.
  • Ability to manage multiple workflows and prioritize effectively under pressure.
  • Proficiency in Microsoft Office, particularly Excel for case tracking.
  • An analytical mindset and a proactive approach to error prevention.
  • A customer-focused approach to resolving issues quickly and correctly.

Responsibilities

  • Oversee the full KYC validation process, ensuring customer data is accurate and matches official identification documents.
  • Verify document clarity, full name, National ID number, phone number, address, signature, and data completeness.
  • Approve valid cases and escalate invalid cases with clear documented reasons.
  • Ensure documents are uploaded correctly to the system and validate National ID expiry against I-Score records.
  • Identify and manage re-sign cases caused by incorrect phone numbers, missing signatures, wrong addresses, unclear documents, or data amendments.
  • Coordinate with Customer Care and Logistics to notify customers, arrange corrections, and follow up until case closure.
  • Track re-sign cases and reduce recurrence through root cause analysis.
  • Initiate account suspension for terminated customers, resignations, broken, expired, or outdated National IDs, re-sign refusals, missing evidence, late delivery under the 30-day rule, and address changes.
  • Coordinate with Customer Success and Customer Care on suspension escalations.
  • Process unsuspension promptly once issues are resolved and confirm account reactivation.
  • Detect and log cases with missing or incomplete customer documents daily.
  • Coordinate with Customer Care to contact customers and collect required documents.
  • Verify document quality before uploading and confirm case closure after successful upload.
  • Enforce the policy that no card is delivered or account activated using a broken, expired, or outdated National ID.
  • Identify National ID issues through I-Score verification and coordinate with customers to collect valid, updated identification.
  • Upload renewed National IDs, update customer records, and submit cases to the bank only after full compliance is confirmed.
  • Manage cases in which customers transfer between companies, ensuring KYC records are updated with the new company information.
  • Handle account life cycle case types involving existing card holders, cards at logistics, and new card cases.
  • Coordinate with Onboarding, Customer Success, Logistics, and the bank to process renewals accurately.
  • Receive, review, and categorize weekly bank rejection cases.
  • Report categorized rejections to the direct manager and resubmit corrected cases within one week.
  • Provide Delivery Officers with feedback on rejection reasons to prevent recurrence.
  • Monitor and reduce system validation error rates to maintain data integrity across digital inputs.
  • Review failed bank transfers and ensure complete resubmission or resolution within the one-week service-level agreement.
  • Investigate and resolve account suspensions and pending upload cases within agreed timelines, maintaining a zero aged-case backlog.
  • Enforce National ID compliance so that no accounts or physical cards are issued with invalid, broken, or expired identification.
  • Track operational accuracy patterns to identify recurring errors, optimize workflows, and continuously improve system re-sign rates.
  • Analyze complex cases for potential Anti-Money Laundering risks and collaborate with specialized Task Force groups for rapid resolution.

Desired Qualifications

  • Familiarity with I-Score systems and National ID validation is an advantage.

About the Company

Dopay

B2B payroll and cashless payments platform

Dopay is a fintech platform that helps businesses in Egypt manage payroll and other payments to employees and vendors via a cashless system. The platform handles payroll processing for companies, including workers who do not have bank accounts. Features include next-day card delivery for new employees and a mobile app that lets businesses manage accounts and payroll anywhere. For employees, Dopay issues a card linked through a Mastercard partnership that lets them access wages 24/7 at ATMs and make purchases online, promoting financial inclusion. The service is sold on a B2B model, charging fees to the companies using its payroll services, and it has regulatory approval from the Central Bank of Egypt. Dopay differentiates itself by targeting the unbanked segment in Egypt, offering fast card delivery, and leveraging Mastercard for card-based wage access. The goal is to make payroll fast, secure, and accessible while bringing more people into the cashless economy.

Company size
201-500
Company stage
Early VC
Total funding
$48.3M
Headquarters
Cairo, Egypt
Founded
2014

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