KYC Team Leader
No salary listed
Mid, Senior
Bachelor's
Cairo, Cairo Governorate, Egypt
In Person
Risk & ComplianceFinancial Crime & AML
About the job
Requirements
- A bachelor's degree in Business Administration, Finance, Banking, or a related field.
- A minimum of 3–5 years of experience in KYC, account operations, or a related banking or fintech environment.
- At least 1–2 years in a team leadership or supervisory role.
- Experience with bank submission processes and regulatory compliance.
- Strong familiarity with Central Bank compliance regulations and Central Bank of Egypt regulatory requirements, Anti-Money Laundering/Countering the Financing of Terrorism obligations, customer due diligence, enhanced due diligence, sanctions screening, politically exposed persons requirements, and KYC onboarding controls, with the ability to translate regulatory requirements into effective operational processes and controls.
- Strong attention to detail and accuracy in document review and data verification.
- Ability to manage multiple workflows and prioritize effectively under pressure.
- Proficiency in Microsoft Office, particularly Excel for case tracking.
- An analytical mindset and a proactive approach to error prevention.
- A customer-focused approach and drive to resolve issues quickly and correctly.
Responsibilities
- Oversee the full KYC validation process, ensuring customer data is accurate and matches official identification.
- Verify document clarity, full name, National ID number, phone number, address, signature, and data completeness.
- Approve valid cases and escalate invalid cases with documented reasons.
- Ensure documents are uploaded correctly to the system and validate National ID expiry against I-Score records.
- Identify and manage re-sign cases resulting from incorrect phone numbers, missing signatures, wrong addresses, unclear documents, or data amendments.
- Coordinate with Customer Care and Logistics to notify customers, arrange corrections, and follow up until cases are closed.
- Track re-sign cases and reduce recurrence through root cause analysis.
- Initiate account suspension for terminated customers, resignations, broken, expired, or outdated National IDs, re-sign refusals, missing evidence, late delivery under the 30-day rule, and address changes.
- Coordinate with Customer Success and Customer Care on suspension escalations.
- Process unsuspensions promptly once issues are fully resolved and confirm account reactivation.
- Detect and log cases with missing or incomplete customer documents daily.
- Coordinate with Customer Care to contact customers and collect required documents.
- Verify document quality before uploading and confirm case closure after successful upload.
- Enforce the policy that no card is delivered or account activated using a broken, expired, or outdated National ID.
- Identify National ID issues through I-Score verification and coordinate with customers to collect valid updated identification.
- Upload renewed National IDs, update customer records, and submit cases to the bank only after confirming full compliance.
- Manage cases where customers transfer between companies, ensuring KYC records are updated with the new company’s information.
- Handle account life cycle cases for existing card holders, cards at logistics, and new card cases.
- Coordinate with Onboarding, Customer Success, Logistics, and the bank to process renewals accurately.
- Receive, review, and categorize weekly bank rejection cases.
- Report categorized rejections to the direct manager and resubmit corrected cases within one week.
- Provide Delivery Officers with feedback on rejection reasons to prevent recurrence.
- Monitor and reduce system validation error rates to maintain data integrity across digital inputs.
- Review failed bank transfers and ensure resubmission or resolution within the one-week service-level agreement.
- Investigate and resolve account suspensions and pending upload cases within agreed timelines while maintaining a zero aged-case backlog.
- Enforce National ID compliance to ensure no accounts or physical cards are issued with invalid, broken, or expired identification.
- Track operational accuracy patterns to identify recurring errors, optimize workflows, and improve system re-sign rates.
- Analyze complex cases for potential Anti-Money Laundering risks and collaborate with specialized task force groups for rapid resolution.
Desired Qualifications
- Familiarity with I-Score systems and National ID validation is a strong advantage.
About the company
Dopay is a fintech platform that helps businesses in Egypt manage payroll and other payments to employees and vendors via a cashless system. The platform handles payroll processing for companies, including workers who do not have bank accounts. Features include next-day card delivery for new employees and a mobile app that lets businesses manage accounts and payroll anywhere. For employees, Dopay issues a card linked through a Mastercard partnership that lets them access wages 24/7 at ATMs and make purchases online, promoting financial inclusion. The service is sold on a B2B model, charging fees to the companies using its payroll services, and it has regulatory approval from the Central Bank of Egypt. Dopay differentiates itself by targeting the unbanked segment in Egypt, offering fast card delivery, and leveraging Mastercard for card-based wage access. The goal is to make payroll fast, secure, and accessible while bringing more people into the cashless economy.
Company Size
201-500
Company Stage
Early VC
Total Funding
$48.3M
Headquarters
Cairo, Egypt
Founded
2014
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Simplify's Take
What believers are saying
- Dopay closed a $13.5 million Series A extension in February 2026.
- That funding accelerates Egypt expansion and supports new financial services across more banks.
- Egypt's cash-heavy workforce keeps payroll digitization demand structurally high for 2026.
What critics are saying
- Meeza cards still await Central Bank of Egypt approval after September 2025 delays.
- Integration failures with Meeza and local banks can stall launches into 2026.
- PayMint, Khazna, and MNT Halan compress margins by offering broader Egyptian fintech stacks.
What makes Dopay unique
- Dopay digitizes Egyptian payroll for unbanked workers, combining employer controls with employee cards.
- Bank ABC Egypt granted Dopay a banking agent license in August 2021.
- Dopay plans Meeza-branded payroll cards with Banque Misr, extending distribution beyond Mastercard.
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Benefits
- Flexible Work Hours
- Hybrid Work Options