Retail Lead

ABOUT US

Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.

YOUR ROLE

As a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock. 

THE FINE PRINT

• This seasonal position is for the fall / winter season beginning asap and running through early February 2027. Opportunity to extend position beyond the winter season dependent upon individual performance and consistent business need
• Flexible shift times available throughout the week with preferred availability Friday-Monday
• Holiday pay
• Seasonal gear test allowance and generous employee discount
• Industry discounts, winter season bonus potential, and more!
• Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders
• Seasonal, full-time (30+ weekly hours), hourly, non-exempt and reports to the Mountain Studio Manager
• Employee Assistance Program
• Hourly Rate: $19-$22 DOE

YOUR RESPONSIBILITIES

• Oversee and support all opening and closing duties in the absence of Managers
• Utilize point of sale (POS) systems to research products and complete transactions
• Team-oriented and able to maintain a positive attitude
• Work alongside a team to deliver an exceptional customer experience
• Multitask while prioritizing the customer experience
• Coordinate same-day response needs to scheduling coverage
• Provide feedback and guidance with the team to align with store, service, and role expectations

YOUR SKILLS AND EXPERIENCE

• Excellent customer service and interpersonal skills required
• Flexibility to work opening, closing, weekend, holiday season shifts
• Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis
• Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
• Computer proficiency and POS experience, Microsoft Office Suite skills preferred
• Email and phone communication skills required
• High School Diploma or GED preferred

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.