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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruIn-person

About the Job

Requirements

  • Be studying a technical program from the fifth cycle onward, or a university program from the ninth cycle onward, or be a graduate, bachelor's-level holder, or titled professional in Economics, Accounting, Administration, Engineering, or a related field.
  • Have at least 1 year of in-person sales experience.
  • Have a service orientation, provide high-quality customer service, and demonstrate negotiation ability and commercial orientation.
  • Be available to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.

Responsibilities

  • Receive the metal cash container, recount cash supplied from the vault before operations begin, and balance and reconcile cash at the end of the day.
  • Support filing office documents and sending them to the general archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account opening, foreign-currency purchases and sales, insurance sales, and other transactions.
  • Identify customers when processing payments.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses above operating limits or shortages to the branch deputy manager.
  • Offer and contract financial products, including cards, loans, installment cash products, and other products in the assigned portfolio.
  • Keep the customer database updated with accurate information.
  • Plan and manage commercial activities with the branch manager and deputy manager to meet product and service objectives.
  • Use each opportunity at the teller window or service area to market products and prioritize updating customer data.
  • Conduct ongoing cross-selling by offering complementary products beyond the immediate transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and educate and assist customers in using digital and alternative channels.
  • Handle incidents or complaints responsibly, ensuring a timely and high-quality response.
  • Identify dissatisfied customers and offer alternatives to retain them, taking value contribution into account.
  • Continuously monitor customer risk to plan and carry out recovery actions.
  • Follow up on the PPG, adjusting objectives and activities as needed in coordination with the branch manager.
  • Attend and actively participate in meetings, reporting relevant matters and customer needs for the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure proper control of batch transaction processes so they are completed, including card cancellation before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Carry out commercial actions and campaigns for customers in non-personalized segments without an assigned portfolio.
  • Receive, count, check, enter, and report remittances jointly with the branch deputy manager under dual control.
  • Participate in and perform the branch's accounting reconciliation with the deputy manager.
  • Inform customers about, issue, cancel, or duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the deputy manager and/or AS1 in supplying cash to ATMs.
  • Perform other functions assigned by the manager in response to business needs.

Desired Qualifications

  • Experience handling cash in a financial or banking institution with direct customer contact.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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