Dynamics Customer Engagement Solution Architect

Summary

Passionate about implementing CRM in the Dynamics 365 ecosystem? Join our team as a Solution Architect and participate in the creation and implementation of innovative Dynamics 365 Customer Engagement solutions to address our customers' business challenges.

The CE team carries out projects relate to the Microsoft Dynamics 356 Customer Engagement solution focused on Sales, Marketing,Field Service and Customer Service. Of course, the Power Platform is an integral part of our expertise and so are Copilot, PVA and DCCP.

You will be part of a fun and dedicated team made up of enthusiastic, motivated, and supportive colleagues. The team is cross-skilled, including functional profiles, delivery leads and presales consultants in addition to our technical colleagues.

Key responsibilities:

• Design and implement the technical architecture for Dynamics 365 Customer Engagement solutions, following the best practices and standards
• Integrate Dynamics 365 Customer Engagement with other business applications, using various technologies and platforms
• Review the technical deliverables of the development team and provide feedback and guidance
• Troubleshoot and resolve any technical issues or challenges that arise during the project lifecycle
• Document the technical design and architecture, as well as any changes or enhancements
• Mentor and/or coach the junior developers and architects on the team
• Support our customers in meeting their goals and performing their digital transformation

.

• Analytical skills to understand complex business problems and provide effective solutions
• Consulting experience in delivering CRM projects for various industries and domains
• Technology expertise in the Dynamics 365 Customer Engagement domain, including configuration, customization, security, performance, and deployment
• Related technology skills such as .NET C# for plugins, Power Platform or Dataverse for low-code development, Azure Logic Apps or Power Automate for workflows, and Azure DevOps or GitHub for source control and CI/CD
• Good communication skills to interact with customers, stakeholders, and team members
• Ownership of the overall technical solution and relations with customer stakeholders
• Fluency in communication in English and Dutch.
• Passion for CRM and its Microsoft ecosystem.
• You are able to work effectively in a team in an international context.
• You have a proactive approach to learning and knowledge sharing.
• You place quality and customer needs at the center of your work.
• You have excellent communication skills and are able to work effectively in an international environment.

.