HR Shared Services Specialist

The opportunity 

Join HR Shared Services in a key operational role supporting Australia and New Zealand for the World Courier and GCS businesses. As an in-country specialist, you will resolve country-specific HR questions and issues, apply local knowledge to HR processes, and help strengthen service quality across Cencora companies in the region. 

You will also have access to a local HR leader for support with country-specific matters. 

What you will do 

• Respond to and resolve country-specific queries escalated by the HRSC Tier 1 team. 

• Build and maintain strong expertise in local HR policies, processes and practices across Cencora companies in Australia and New Zealand. 

• Act as a key contact for local-language requirements in HR processes, where needed. 

• Provide guidance to managers and employees on employee relations concerns to ensure fair, consistent and compliant outcomes

• Complete Workday tasks that require specific local or country knowledge. 

• Identify recurring issues and recommend solutions that improve the employee and customer service experience. 

• Deliver work within agreed response and resolution service-level agreements (SLAs). 

• Act on relevant survey feedback and translate insights into practical service improvements. 

• Partner with Operational Excellence and Training teams to identify and implement improvements. 

Country-specific responsibilities  

• Policy and legislative updates: Partner with the Knowledge team to keep country policies current and compliant. 

• Reporting: Support country-specific reporting requirements. 

• Audits: Support internal and external audits and complete regular required audits to help keep data accurate and up to date. 

• Projects: Support in-country HR projects, as required. 

• HRBP partnership: Provide operational support to HR Business Partners on ongoing projects, as needed. 

What you bring 

• A demonstrated ability to model behaviors that reflect the organization’s core values. 
• Excellent written and verbal communication, together with strong customer service skills. 
• Strong process & policy expertise in Australia & New Zealand 
• The ability to work effectively with internal and external customers at all levels and build productive working relationships. 
• Strong organization, prioritization and follow-through across multiple tasks. 
• The ability to work independently, apply sound judgement and escalate concerns or risks appropriately. 
• A high level of discretion and confidentiality when handling sensitive employee information. 
• An analytical, solutions-focused approach to resolving escalated country-specific issues. 
• A continuous improvement mindset focused on service and process quality. 
• Fluency in the local language and a good working level of English.  

 Experience that would be an advantage  

Experience using Workday and ServiceNow.  

Experience working in a shared services centre or a global company.  

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Required qualification & Experience:

Bachelor’s degree in human resources, business administration, psychology, public administration, or a related field, or equivalent experience required.

5+ years of experience in HR shared services, HRBP, HR Generalist, HR operations, employee services, payroll, benefits administration, HRIS, or a related field required.

 
Certification in human resources or human capital management preferred.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: PharmaLex Australia

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned