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Full-Time

Principal Product Specialist

Consent & Preferences

Confirmed live in the last 24 hours

OneTrust

OneTrust

1,001-5,000 employees

Data privacy and governance management platform

Data & Analytics
Consulting
Enterprise Software
Cybersecurity
AI & Machine Learning
Legal

Compensation Overview

$90k - $135kAnnually

+ Bonus + Equity + Commission

Mid, Senior

Atlanta, GA, USA

Category
Data Management
Data Analysis
Data & Analytics
Required Skills
Salesforce
JIRA
Data Analysis
Requirements
  • Possess in-depth overall knowledge of specific cloud & relevant technical skills with a Subject Matter Expert level in at least one module
  • Demonstrate a proven track record of resolving complex issues and the ability to provide advanced technical support
  • Demonstrate the ability to collaborate with and influence stakeholders across teams and multiple seniority levels
  • Be approachable, collaborative, and able to coach peers without managing
  • Exhibit strong organization skills & the ability to prioritize effectively
  • Advanced written communication skills including correspondence, documentation creation, and technical writing
  • Demonstrate extensive customer-facing experience
  • Be able to work independently/proactively seeking out solutions
  • Participate in the interview process for members of the cloud-level support team analysts
  • Able to influence peers and broader team through skillful thought leadership
  • BA/BS degree in a relevant field or equivalent practical experience
  • 3-5+ years of relevant overall experience in relevant industry or organization
  • Exceptional OT knowledge (cloud specific) in relevant area
  • Extensive customer-facing experience. (enterprise support/customer-facing experience)
  • Proven track-record of handling escalations and solving complex technical issues
  • Excellent verbal and written communication skills across multiple levels of leadership and audiences of varying technical backgrounds
  • Strategic thinking, problem-solving, and decision-making capabilities
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
  • Current experience in trust intelligence space
  • Masters degree in a relevant field
  • Relevant certifications (CIPP/E, CIPM, CIPT, FIP, etc.)
  • Advanced level of experience with relevant tools (e.g. Salesforce, Gainsight, Microsoft Office)
  • Advanced or fluent level of multiple languages
Responsibilities
  • Work in Jira to answer product questions and quality / pass bugs or errors on to R&D
  • Identify gaps in documentation or internal knowledge/training and work to close them
  • Collaborate with cross-functional teams, including product, to address complex technical challenges and find effective solutions
  • Maintain regular communication with product development teams to stay informed about updates and changes
  • Collaborate with the Product Team to determine support team readiness for releases, including resource assessment and supportability
  • Troubleshoot/review module-related support cases
  • Provide advanced technical support for escalated customer issues related to the specialized module or feature
  • Drive 'virtuous cycle' of closing knowledge & documentation gaps
  • Act as an internal escalation point within GCS for highly complex issues
  • Regularly audit and maintain Knowledge Base articles (including the creation of new content as needed)
  • Enable cloud-level support team for new module features or updates
  • Serve as a cloud SME for the global team
  • Perform data analysis and provide insights to relevant stakeholders to improve module functionality and deflect support cases
  • Mentor and assist junior team members (P1-P4 specialists) in handling module-specific inquiries and issues

OneTrust provides a platform that assists businesses in managing their data privacy, governance, risk, and compliance needs. The platform helps organizations visualize and control their data, addressing the challenge of 'data sprawl' by tracking what data they have, where it is stored, and how it is used. This is crucial for businesses to ensure they comply with various laws and regulations regarding data usage and customer privacy. OneTrust serves a wide range of clients, from small businesses to large enterprises, all of which need to handle data responsibly. The company operates on a subscription model, where clients pay a recurring fee based on their size and data management needs. OneTrust's goal is to empower businesses to use data ethically and in compliance with legal standards.

Company Stage

N/A

Total Funding

$1.2B

Headquarters

Atlanta, Georgia

Founded

2016

Growth & Insights
Headcount

6 month growth

2%

1 year growth

8%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • OneTrust's rapid growth, with expectations to surpass $500M in ARR and a customer base including 75% of the Fortune 100, indicates strong market demand and financial health.
  • The company's continuous platform enhancements, particularly in AI governance, position it as a leader in responsible data and AI use.
  • Recognition through awards and industry accolades boosts OneTrust's reputation and attractiveness as an employer.

What critics are saying

  • The competitive landscape in data privacy and governance is intense, requiring OneTrust to continuously innovate to maintain its edge.
  • Integration challenges from acquisitions like Redacted.ai could pose operational risks and affect platform stability.

What makes OneTrust unique

  • OneTrust's integrated platform uniquely combines data privacy, governance, risk, compliance, ethics, and ESG, offering a comprehensive solution that few competitors match.
  • The company's focus on 'data sprawl' management helps businesses visualize and control their data, a critical need in today's data-driven world.
  • OneTrust's strategic partnerships and acquisitions, such as with SafeGuard Privacy and Redacted.ai, enhance its platform's capabilities and market reach.