Full-Time
Kiddom
51-200 employees
Digital platform for K-12 education tools
Compensation Overview
$60k - $70k/yr
Junior, Mid
Oregon, USA + 1 more
More locations: California, USA
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- 2+ years of experience in a technical support or help desk role, preferably in a Tier 2 capacity.
- Strong troubleshooting skills with a customer-first mindset.
- Experience with CRM and ticketing systems (e.g., HelpScout, Salesforce, Jira, etc.).
- Experience with auto-rostering (Clever, ClassLink, Google Classroom)
- Excellent written and verbal communication skills.
- Ability to work independently and in a fast-paced team environment.
- Strong analytical and problem-solving abilities.
- Experience working with cross-functional teams to resolve technical issues.
- Provide advanced technical support for escalated issues from Tier 1 support teams.
- Troubleshoot and resolve complex technical problems via email, chat, phone, or remote sessions.
- Work closely with Product, Engineering, and Tier 3 Support teams to resolve critical issues.
- Identify, document, and escalate recurring issues or system bugs to the appropriate teams.
- Maintain detailed case logs and customer interactions in the support system.
- Assist in creating and updating knowledge base articles, FAQs, and technical documentation.
- Conduct root cause analysis and recommend process improvements.
- Train and mentor Tier 1 support representatives as needed.
- Ensure timely follow-up with customers to confirm issue resolution.
- Passion for education.
- Ability to empathize with teachers.
Kiddom provides a digital platform aimed at improving the teaching and learning experience for K-12 educators and school districts. The platform includes tools for curriculum planning, student assignments, assessment, and analytics. It offers both free and premium products, with the free version providing essential features and the premium version, Kiddom Academy, offering advanced analytics and reporting tools. Schools and districts can subscribe to the premium services, which helps them manage and analyze educational data effectively. The platform is accessible via iOS and Android apps, allowing teachers to plan and assess learning conveniently. Kiddom's goal is to enhance educational outcomes by providing data-driven insights and improving communication between teachers and students.
Company Size
51-200
Company Stage
Series C
Total Funding
$56.5M
Headquarters
San Francisco, California
Founded
2015
Simplify's Take
What believers are saying
- Increased demand for personalized learning solutions benefits Kiddom's customizable curriculum options.
- Kiddom's partnerships enhance curriculum integration and resource offerings.
- The rise of hybrid learning models aligns with Kiddom's platform capabilities.
What critics are saying
- Increased competition from other EdTech companies could impact Kiddom's market share.
- Rapid technological advancements may strain Kiddom's resources for platform updates.
- Economic downturns could affect school districts' ability to subscribe to premium services.
What makes Kiddom unique
- Kiddom offers a comprehensive digital platform for K-12 curriculum management and assessment.
- The platform supports in-class, blended, hybrid, and distance learning scenarios effectively.
- Kiddom's freemium model encourages widespread adoption with essential free features.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Sick Leave
Unlimited Paid Time Off
Parental Leave
Company Equity
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -3%2 year growth
↓ -7%SAN FRANCISCO, March 13, 2025 /PRNewswire/ -- Kiddom —an education technology company offering K-12 core curriculum solutions—today announced the availability of Kiddom Virginia Math for schools and divisions in K-8 and Algebra. This release aligns with the Virginia Mathematics Textbook Review Process, making it accessible to schools statewide. Kiddom Virginia Math is the sole mathematics curriculum approved at the K-5 level.Kiddom is committed to supporting Virginia teachers and students "raise the floor, and remove the ceiling" for mathematics education by combining high-quality instructional materials with Kiddom's intuitive digital learning environment. Kiddom accelerates and streamlines teachers' planning, delivery, grading, and reporting, giving teachers valuable time back to invest and connect with their students in the classroom.Kiddom Virginia Math is founded on Illustrative Mathematics®, with customizations exclusively for Virginia. These customizations center the 2023 Mathematics Standard of Learning (SOL) values: 1) mastery of basic facts, 2) coherence, 3) mastery of skills, understanding of concepts, and application of both, and 4) personalized mathematics pathways for students based on mastery and readiness—and changes in student learning objectives.To ensure alignment with the state standards, the scope of all lessons are customized for Virginia. For example, in Kindergarten, counting lessons were adjusted to include counting up to 30 instead of 20; fractions in third grade now only include denominators of 2, 3, 4, 5, 6, 8, or 10
The New K-5 Math Curriculum Fully Aligns to the Texas Essential Knowledge and Skills (TEKS) and Texas English Language Proficiency Standards (ELP)AUSTIN, Texas, Jan. 9, 2025 /PRNewswire/ -- Kiddom , an education technology company offering K-12 core curriculum solutions, is excited to announce it has been approved as an official math K-5 curriculum provider for the state of Texas. This milestone solidifies Kiddom's commitment to providing Texas with high-quality, TEKS-aligned educational resources that empower educators and inspire students to achieve academic success.The Texas Education Agency (TEA) rigorously evaluates curriculum vendors to ensure they meet the state's high standards for educational content. Kiddom's approval means school districts across Texas now have access to its innovative curriculum platform, which seamlessly integrates content, high-quality instructional materials, and meaningful teacher-student interactions. Kiddom's digital learning environment accelerates and streamlines teachers' planning, delivery, grading, and reporting. By providing digital tools with an intuitive interface, interactive math lesson plans and data reporting on progress, teachers are given valuable time back to invest and connect with their students in the classroom
In 2022, digital curriculum provider Kiddom partnered with Edlink, an organization that specializes in integrations, to weave the former company's platform into a variety of learning management systems and student information systems across school districts.
CAMBRIDGE, Mass., Feb. 6, 2024 /PRNewswire/ -- BetterLesson, a leading provider of high-quality virtual and in-person K–12 professional learning, proudly announces a partnership with Kiddom, a paradigm shifter for equitable learning experiences and publisher of high-quality instructional resources.BetterLesson logoKiddom is revolutionary technology, providing scalable access to and implementation of high-quality instructional materials. Through partnerships with the highest quality curriculum providers with proven efficacy, Kiddom transforms paper into engaging, customizable teaching and learning experiences.This collaboration between BetterLesson and Kiddom bridges two tangential components of curriculum implementation together. By seamlessly connecting crucial aspects of teaching and professional learning on one powerful platform, the partnership enhances and streamlines the overall curriculum implementation journey."Giving teachers a textbook is not good enough. We believe in knowledge-rich professional learning pairing materials with technology designed to ease implementation," said Abbas Manjee, Kiddom co-founder and Chief Academic Officer. "The BetterLesson and Kiddom partnership enables practitioners and administrators to do justice to the instructional intent of the high quality materials adopted while applying the paradigm-shifting functionality of Kiddom to better implement."Key highlights of the BetterLesson + Kiddom partnership include:Curriculum Management for OUR Math 6-8, IM K-12 Math, EL Education K-8 Language Arts Curriculum, OpenSciEd 6-8, and Odell Education High School Literacy Program: Through BetterLesson, educators will learn how they can effortlessly customize, share, and manage curriculum on the Kiddom platform
Labster partners with Kiddom to advance access to equitable science learning materials.