Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Manage and develop relationships with a portfolio of customers, ensuring alignment with CHEP’s business strategy and delivering on revenue growth and satisfaction targets.
• Collaborate with internal teams to implement strategic account plans, with a focus on growth opportunities and cost-efficiency improvements.
• Lead contract negotiations, ensuring terms meet customer needs while supporting business objectives.
• Conduct customer business reviews, addressing customer concerns and ensuring compliance with audit requirements.
• Monitor and report on account performance, including customer satisfaction metrics, and develop plans to address areas for improvement.
• Build and maintain strong relationships with key contacts within customer organizations to drive collaboration and enhance supply chain efficiency.
• Identify new business opportunities through prospecting and networking, ensuring a healthy sales pipeline.
• Lead customer retention initiatives, working with customers to provide solutions that enhance satisfaction and loyalty.

Position Purpose

The primary objective of this role is to drive substantial, profitable growth for CHEP by developing and opening new market sectors, leading complex commercial negotiations with high‑potential manufacturing customers and prospects and engaging strategically with key retailers.

** YOUR MISSION ** – WHAT WILL YOU DO? **

• Acquisition of new customers and business development on current customers portfolio
• Daily support of existing clients in relevant region to secure business continuity
• Development of existing relations with clients, verification of quality and high level of the service
• Maintain relationships at appropriate levels with customers - understand customer needs and priorities through regular dialog
• Negotiate commercial terms with customers
• Review regularly revenue and profit for customers versus target  
• Review performance of customers versus KPIs for global Account control and progress with audits for Account portfolio
• Maintain a 100% accurate sales funnel within Sales Force CRM at all time
• Cooperation with other teams to fulfil clients’ needs and deliver high quality service

** WHAT WE ARE LOOKING FOR ** :

• Ideally 3+ years of experience in managing sales of services to large organizations with complex decision making processes (Hunter profile)
• Existing client portfolio and senior relationships in Czech Republic / Slovakia within FMCG sectors
• Proven success in delivering challenging sales targets
• Proven record of contribution towards business strategy
• Excellent presentation skills • High negotiation skills
• Result-oriented and influencing skills
• Good command of Microsoft Office (Word, Excel, PowerPoint)
• CRM / Salesforce literacy and numerical skills
• Driving license B Category
• Fluency in English and Czech language

** WHAT WE OFFER **

• Competitive salary package with annual bonus
• Company car
• Multisport card
• Additional life insurance
• Long term, international career growth & opportunities
• Options to purchase CHEP/Brambles shares
• 3 Days paid leave for volunteering
• Employee´s pension insurance plan (up to CZK 4100 monthly contribution)
• 25 the days of the annual holiday
• 5 sick days
• Meal vouchers (225 CZK daily)
• Cafeteria system to spend on health, culture, traveling, education, and purpose

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Business Development, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].