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Royal Bank of Canada

Global banking, wealth management, and insurance

Assistant Branch Manager

Retail & Commercial BankingPosted on Nov 9
Full-timeDrummondville, QC, CanadaIn-person

About the Job

Requirements

  • A minimum of 2 years of experience in a people management or coaching role within the financial industry.
  • Proven success in business growth and establishing community and client relationships.
  • At least 2 years of licensed mutual fund sales experience within the last 3 years.
  • Mutual Funds accreditation through IFIC or CSC.
  • Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of the start date.
  • Bilingualism in English and French is required to regularly serve clients with English- and French-speaking needs.

Responsibilities

  • Ensure high employee engagement through talent management, development, and career planning.
  • Deliver results through strong sales management routines and coaching ability.
  • Partner with the manager to ensure branch operational effectiveness and maximize team performance.
  • Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience.
  • Coach the team on client advice and education, problem resolution and prevention at first point of contact, and digital enablement and multichannel usage.
  • Leverage partners to establish internal and external working relationships that support business objectives.
  • Address local community needs through appropriate recruitment and management practices.

Desired Qualifications

  • Experience in both business and personal banking.
  • A strong understanding of sales management routines and the ability to lead the team to action.
  • A post-secondary diploma or degree, ideally in commerce or business administration, or related experience.
  • An entrepreneurial mindset and the ability to seek out and develop new business.

About the Company

Royal Bank of Canada

Global banking, wealth management, and insurance

What does RBC do? It provides a wide range of financial services including personal and commercial banking, wealth management, insurance, investor services, and capital markets to clients in Canada, the United States, and 27 other countries. How do its products work? It earns revenue from loans, mortgages, investment products, and advisory services, and uses technology to deliver a seamless client experience across a diversified set of financial services, with an emphasis on digital tools and customer service. How is RBC different from competitors? It combines scale and global reach with a principles-led culture, a strong focus on community impact, and a large, diverse workforce (94,000+ employees) to drive client outcomes and continuous innovation. What is RBC’s goal? To help clients prosper and communities thrive by delivering reliable financial solutions and services while adapting to changing needs and maintaining leadership in the financial sector.

Company size
10,001+
Company stage
IPO
Headquarters
Toronto, Canada
Founded
1864

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