Customer Service Representative

Job Description

As an RPM Customer Service Representative (CSR), you are the first and sometimes only point of contact for our customers. You play a key role in creating smiles by making lives easier through excellent service, professionalism, and a positive attitude. You represent the Domino’s brand and help create a welcoming experience for every Customer.

DUTIES & RESPONSIBILITIES
• Provide a fun, friendly, and engaging experience for Customers while taking orders.
• Uphold and represent RPM and Domino’s brand standards.
• Maintain store cleanliness, sanitation, and food safety standards.
• Prepare products accurately and efficiently according to company standards.
• Deliver excellent Customer service and resolve concerns with a sense of ownership.
• Demonstrate effective time management and multi-tasking in a fast-paced environment.
• Operate store equipment and tools safely and efficiently.
• Support inventory organization and restocking activities.
• Contribute to a positive, inclusive Team environment.

COMPENSATION & BENEFITS
• Variable hourly position with competitive pay.
• Flexible scheduling and Team Member product discounts.
• Medical, Dental, Vision coverage available for eligible Team Members averaging 30+ hours per week during
the designated measurement period.
• 401(k) program available for eligible Team Members.
• Ongoing training and development through RPM Pizza College.
• Opportunities for growth, leadership development, and community involvement.

Qualifications

QUALIFICATIONS
• Must be 16 years of age or older (work permit required in some locations).
• Willingness to learn and participate in required training programs.
• Strong communication and basic math skills.
• Positive, outgoing, and team-oriented attitude.
• Ability to perform essential job functions with or without reasonable accommodation.

PHYSICAL DEMANDS / WORKING CONDITIONS
• Ability to stand and walk for extended periods on tiled surfaces.
• Ability to lift and carry up to 25 pounds; occasional lifting up to 50 pounds with assistance.
• Frequent bending, reaching, and stretching; occasional crouching and climbing.
• Ability to work at stations 36"–48" high and reach shelves up to 72".
• Operate standard kitchen equipment and office tools.

Additional Information

EEO STATEMENT
RPM Pizza is an Equal Opportunity Employer and does not discriminate based on any legally protected status.

FLSA CLASSIFICATION
This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with federal, state, and local wage and hour laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.