Retail Associate

Position Title: RetailAssociate

Business Unit or Department: Retail

Position Reports to: Retail Manager/Sr. Manager

Location: Crystal Mountain, WA 

Wage Range: $20.50-22.00

We EmbraceEmpowerment

We HonorAuthenticity
We CultivateCollaboration

We PrioritizePurpose

POSITION SUMMARY

Crystal Mountain is looking for energetic, outgoing, and guest-focused individuals to join our Retail Team. The Retail Associateis responsible forcreating an exceptional shopping experience by providing friendly, knowledgeable service whileassistingguests in finding the right products for their mountain adventures.

Retail Associates are multi-talented team members who support all aspects of retail operations, including cashiering, merchandising, stocking, inventory management, visual presentation, and guestassistance. This position requires a passion for customer service, the ability to learn and communicate product knowledge, and the desire to help guests find products that enhance their Crystal Mountain experience.

The ideal candidate is dependable, organized, and comfortable working in a fast-paced retail environment. Retail Associates are expected torepresentthe Crystal Mountain brand,maintaina clean and inviting store environment, maximize sales opportunities, and work collaboratively with the Retail Team to achieve department goals.

ESSENTIAL DUTIES

Guest Service & Sales

• Provide exceptional guest service by greeting customers,identifyingtheir needs, andassistingthem with product selection. 

• Build genuine connections with guests while creating a welcoming and engaging shopping experience. 

• Provide knowledgeable recommendations on apparel, equipment, accessories, gifts, and resort merchandise. 

• Educate guests on product features, benefits, sizing, fit, and proper use. 

• Recommendadditionalproducts and accessories to enhance the guest experience and maximize sales opportunities. 

• Process retail transactions accurately using point-of-sale (POS) systems. 

• Handle credit card transactions, returns, exchanges, and other sales-related processes according to company policies. 

• Assistguests with questionsregardingproducts, pricing, promotions, and resort offerings. 

• Resolve guest concerns professionally while seeking positive solutions. 

Merchandising & Store Operations

• Maintain a visually appealing sales floor through effective merchandising, product placement, and display execution. 

• Create engaging displays in high-traffic areas that support seasonal promotions and maximize sales opportunities. 

• Stock, replenish, and organize merchandise throughout the day. 

• Monitor inventory levels and communicate replenishment needs to supervisors and management. 

• Assistwith receiving, tagging, organizing, and preparing new merchandise for the sales floor. 

• Maintainaccurateproduct presentation, including pricing, signage, and brand standards. 

• Support inventory counts, product transfers, and seasonal store resets. 

• Complete opening and closing procedures, including store preparation, cleaning, and securing the retail space. 

• Maintain a clean, organized, and safe shopping environment. 

Team Collaboration & Development

• Attend product clinics, vendor trainings, and department meetings to increase product knowledge. 

• Stay current on resort offerings, retail products, brands, and seasonal promotions. 

• Work collaboratively with Retail, Rental, and other resort departments to provide a seamless guest experience. 

• Communicate supply needs, operational concerns, and guest feedback to leadership. 

• Assistat other retail locations or venues as business needs require. 

• Follow all company policiesregardingsafety, security, loss prevention, and guest service standards. 

• Perform other duties as assigned.

EDUCATION, EXPERIENCE REQUIREMENTS, AND QUALIFICATIONS

• High school diploma/GED.

• Excellent communication and interpersonal skills.

• Highly organized and detail oriented.

• Ability to work independently and as part of a team.

• Demonstrated ability to adapt and grow.

• Ability to work in a self-directed environment.

• Background in hospitality industry preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This positionrequires youto work evenings,weekends,and holidaysthroughout the winter season.

• Able to lift, carry, or otherwise move and position a minimum of40 pounds on an occasional basis.

• Auditory and visualacuitytooperatecomputers, mobiledevices,and basic office equipment on a constant basis.

• Ability to work for extended periods of time standing, walking, kneeling,pushing,and pulling on an occasional basis.

• Has the ability to talk,listenand ask questionsin the process of communicatingwith guests,supervisors,and other employees.