Front Desk Receptionist

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Sullivan Surgery & Spa, one of our valued partners, is looking for a Front Desk Receptionist to join their fast-growing, state-of-the-art clinic.

About Us:
Sullivan Surgery and Spa is a plastic surgery and aesthetics practice led by Dr. Sullivan, with locations in Annapolis and Easton. We offer surgical procedures, laser and skin treatments, and hormone replacement therapy. Our team is small and close-knit, and we focus on personalized care and a luxury patient experience.

The Front Desk Receptionist is one of our most vital roles—you’re the first and last impression our clients experience, setting the tone for an exceptional visit from start to finish.

The ideal candidate will demonstrate exceptional patient care, possess excellent communication skills, and be well-spoken and articulate. They should be flexible with scheduling, have strong analytical and decision-making abilities, and exude a friendly, outgoing demeanor. Additionally, they must be able to multitask effectively, work well in a team, and be comfortable with basic computer and software applications.

Work Schedule:

This is a full-time position requiring ~ 32 hours/week. The role is onsite with standard working hours (Wednesday to Saturday, 9am-5pm). We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Key Responsibilities:

• Provide a warm, concierge-level experience for every patient.
• Welcome and check in patients while ensuring a smooth check-in and check-out process.
• Manage incoming calls, appointment scheduling, confirmations, and patient inquiries.
• Coordinate with providers and clinical teams to maintain efficient patient flow.
• Maintain accurate patient information and uphold confidentiality standards.
• Keep the front desk and reception area organized, polished, and welcoming.
• Educate patients on available services and connect them with the appropriate provider.
• Support administrative and operational needs while contributing to a collaborative team environment.

Qualifications:

• Experience in a customer-facing role; healthcare, aesthetics, hospitality, or luxury retail experience preferred.
• Experience with phone systems and appointment scheduling.
• Warm, outgoing, and professional communication style.
• Strong organizational, multitasking, and computer skills.
• Proactive, dependable, and comfortable working in a fast-paced environment.
• Genuine interest in plastic surgery, aesthetics, skincare, health, or wellness.
• Experience in plastic surgery, medical aesthetics, or cosmetic procedures is a plus.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, collaborative environment that rewards teamwork and values those who help foster a positive workplace.