Innovetive Petcare

Operational support for veterinary practices

Veterinary Receptionist

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timeDallas, TX, USANo salary listedIn-person

About the Job

Requirements

Previous veterinary receptionist, veterinary hospital, or customer service experience is preferred.
Strong communication, organization, and multitasking skills are required.
The candidate must be friendly, compassionate, and professional with clients and their pets.
The candidate must be comfortable answering phones, scheduling appointments, and handling payments.
The candidate must have basic computer and veterinary practice management software skills.
The candidate must be able to work effectively in a fast-paced veterinary hospital environment.
The candidate must have strong attention to detail and a commitment to accurate patient records.
The candidate must be team-oriented and willing to learn and support others.
The candidate must be comfortable handling a variety of animal species and breeds.
The candidate must be committed to providing exceptional client service and compassionate veterinary care.

Responsibilities

Welcome clients and pets and provide exceptional customer service.
Answer phones, emails, and client questions professionally.
Schedule appointments, wellness visits, sick visits, surgeries, and follow-ups.
Check clients in and out and maintain accurate patient records.
Process payments, invoices, and prescription requests.
Communicate veterinary recommendations and follow-up instructions.
Coordinate communication between clients and the veterinary team.
Address client concerns with empathy and professionalism.
Maintain a clean, organized, and welcoming reception area.
Support daily veterinary hospital operations and administrative needs.

Desired Qualifications

Previous veterinary receptionist, veterinary hospital, or customer service experience.

Metro Paws Animal Hospital in Skillman (Dallas, TX) is seeking a friendly, reliable, and detail-oriented Veterinary Receptionist to join our dedicated veterinary team. As a Veterinary Receptionist and the first point of contact for our clients, you’ll play a vital role in creating a warm, welcoming, and professional experience for pets and their families.

At Metro Paws, we aim to break the mold of stuffy, impersonal veterinary care. We dream big, love everyone, have fun at work, and excel together. We are more than just a veterinary hospital—we are a vision. Our team embraces animals of all species and breeds, and people of all backgrounds, cultures, and beliefs.

Our Veterinary Receptionists go above and beyond to provide exceptional customer service, support our veterinary team, and help ensure every client and patient receives compassionate, personalized care. Above all, we focus on being a place of comfort for our clients and their pets, in both sickness and health.

Welcome clients and pets and provide exceptional customer service
Answer phones, emails, and client questions professionally
Schedule appointments, wellness visits, sick visits, surgeries, and follow-ups
Check clients in and out and maintain accurate patient records
Process payments, invoices, and prescription requests
Communicate veterinary recommendations and follow-up instructions
Coordinate communication between clients and the veterinary team
Address client concerns with empathy and professionalism
Maintain a clean, organized, and welcoming reception area
Support daily veterinary hospital operations and administrative needs

Previous veterinary receptionist, veterinary hospital, or customer service experience preferred
Strong communication, organization, and multitasking skills
Friendly, compassionate, and professional with clients and their pets
Comfortable answering phones, scheduling appointments, and handling payments
Basic computer and veterinary practice management software skills
Ability to work effectively in a fast-paced veterinary hospital environment
Strong attention to detail and commitment to accurate patient records
Team-oriented attitude with a willingness to learn and support others
Comfortable handling a variety of animal species and breeds
Passion for providing exceptional client service and compassionate veterinary care

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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