Full-Time
Financial Advisor Operations Specialist
Human Interest
501-1,000 employees
End-to-end 401(k) plan administration for SMBs
Compensation Overview
$70k - $75k/yr
Remote in USA
Remote
 Finance & Banking (1) |
|---|
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- At least 3 years of experience in customer-facing roles such as customer support, account management, or call center operations, or equivalent college experience.
- At least 2 years of retirement services experience, including managing 401(k) plan administration and adhering to ERISA compliance and regulatory guidelines.
- Proficiency in customer relationship management platforms, with Salesforce preferred, to manage the full case lifecycle, including logging requests, reviewing historical data, and driving open items to resolution.
- Ability to collaborate cross-functionally with Compliance, Operations, and external recordkeepers to resolve complex plan issues and ensure a seamless client experience.
- Ability to manage multiple concurrent priorities while maintaining attention to detail and meeting critical deadlines.
- Ability to communicate professionally and empathetically in phone and email interactions.
- Ability to remain resilient and composed under pressure while maintaining high service standards and empathy for advisors.
- Strong attention to detail in written communication, data entry, accuracy, and thoroughness.
- Ability to explain complex retirement concepts clearly and provide actionable insights to advisors.
- Proficiency with productivity tools, including Google Workspace and Microsoft Office.
- Ability to adapt to a dynamic startup environment, manage shifting priorities, and remain focused on key objectives.
- Provide expert guidance to advisors on plan design, compensation structures, and regulatory documentation requirements through responsive, solutions-oriented support.
- Manage and resolve a high volume of advisor inquiries through email and phone, delivering clear and actionable solutions.
- Coordinate with Account Management, Client Services, and Partnerships to resolve complex problems and deliver comprehensive solutions.
- Identify patterns in advisor challenges and collaborate with internal teams to develop and implement scalable process improvements.
- Maintain case management practices, including timely follow-up and resolution tracking while meeting or exceeding service level agreements.
- Provide white-glove service to financial advisor contacts and direct them to appropriate support for Human Interest services.
- Experience in Partnerships, Sales, or business development.
- Salesforce experience.
Human Interest offers end-to-end 401(k) plan administration for small and mid-sized businesses. Its service syncs with payroll, processes contributions, and handles compliance and IRS paperwork, so employers can offer retirement benefits with minimal effort. It charges transparent, affordable pricing with zero transaction fees, including a 3% cashback on employee contributions to boost savings for lower earners. In addition, it provides financial education through the (k)ickstart classroom and focuses on strong customer service and mobile access.
Company Size
501-1,000
Company Stage
Debt Financing
Total Funding
$602M
Headquarters
San Francisco, California
Founded
2015
Get referred to Human Interest
See people who can refer or advise you
Simplify's Take
What believers are saying
- August 2026 compliance monitoring targets ADP and ACP failures before annual testing deadlines.
- January 2026 price-match terms help win SMB plans against Vestwell and Guideline.
- Human Interest says $267 million financing and public-ready hires support an IPO path.
What critics are saying
- Human Interest's Utah trade-secret case against Guideline remained pending in October 2025.
- BBB logged 111 complaints over three years, including fund-transfer delay allegations through July 2026.
- Price matching and guarantees commoditize pricing; rivals can undercut margins before 2027 profitability.
What makes Human Interest unique
- Human Interest's August 2026 AI compliance monitoring guarantees $10,000 credits for failures.
- The March 2026 UBS deal gives 5,000 advisers access to Human Interest recordkeeping.
- Its 500-plus payroll integrations and 3(38) CIT lineup reduce SMB retirement-plan friction.
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Benefits
Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation
Top-of-the-line health, dental, and vision, with employee premiums fully paid and dependent premiums 50% covered by Human Interest
Stock options for every employee
Generous PTO policy
HSA or FSA offering with an annual employer contribution
Short/Long-term disability and life insurance
Generous parental leave policy
Dollar-for-dollar match of employee donations to nonprofit 501(c)(3) organizations, up to $1,000 per year
Monthly work from home stipend
Annual wellness stipend
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -3%2 year growth
↓ -3%Human Interest, a 401(k) provider, has launched a Compliance Guarantee powered by AI-driven Predictive Compliance Monitoring. The technology monitors plan health and forecasts testing outcomes, helping employers avoid compliance surprises. According to industry data, approximately 30% of non-safe harbor 401(k) plans in the United States fail mandatory annual nondiscrimination tests. Human Interest has processed over $60 million in retroactive plan refunds over the past five years. The new system provides monthly projections for compliance tests, cost estimation tools, and actionable guidance through employer dashboards. It evaluates payroll cycles and recordkeeping data against compliance metrics, warning employers of potential failures months in advance. The guarantee covers annual testing, filing, audit support, and plan document management. Plans missing a commitment may qualify for a $10,000 credit. The service begins rolling out this summer to existing non-safe harbor Human Interest plans.
National Advertising Division finds certain Vestwell "Annual Recurring Revenue" Disclosures sufficient; recommends modification to disclose methodology. iCrowdNewswire May 18, 2026 10:30 AM ET New York, NY - May 18, 2026 - In a Fast-Track SWIFT challenge brought by Human Interest Inc., BBB National Programs' National Advertising Division found that Vestwell Holdings Inc. provided sufficient information regarding its recent acquisition of Accrue 401k, but recommended that certain claims regarding its Annual Recurring Revenue (ARR) be modified to include a clear and conspicuous disclosure of the methodology used to calculate that figure. Fast-Track SWIFT is an expedited process for single-issue advertising cases reviewed by the National Advertising Division (NAD). Vestwell and Human Interest compete in the workplace savings market, offering 401(k) plans and other products to businesses and their employees. At issue for NAD was whether Vestwell's ARR claims in its press release require disclosure of the methodology used to calculate ARR and the extent to which the reported ARR includes ARR from a recent acquisition. NAD found that, in the context of the press release, it was not necessary to require any specific disclosure of the extent to which the ARR figure is attributable to the recent acquisition. The press release includes a reference to the Accrue acquisition, with a bullet point stating "Nearly 30,000 plans added through the Accrue 401k acquisition," a hyperlink to the press release announcing the acquisition. Thus, there was sufficient information in the press release to inform consumers that the reported ARR figure is inclusive of growth through acquisition. However, regarding the ARR claims, NAD determined that the press release may be relied upon by potential customers to compare providers, as with any other advertising format, and that a succinct disclosure describing the method used to calculate ARR allows those potential customers to assess the claimed revenues for comparative purposes. Therefore, NAD recommended Vestwell modify the claims "The Series E doubles Vestwell's valuation as the company surpasses 2 million active savers, $50 billion in assets, and $200 million in annual recurring revenue," and "Vestwell has surpassed $200 million in annual recurring revenue and continues to grow profitability" to include a clear and conspicuous disclosure of the methodology used to calculate the reported ARR. In its advertiser statement, Vestwell stated that though it disagrees with certain elements of the decision, it will "comply with NAD's recommendations." All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive. This press release shall not be used for advertising or promotional purposes. About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than 20 globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, promote fair competition for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org. About the National Advertising Division: The National Advertising Division of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. The National Advertising Division reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and promoting fair competition for business. Contact information: Name: Jennie Rosenberg Email: [email protected] Job Title: Media Relations
Human Interest to provide recordkeeping for UBS financial advisers. The platform offers direct integrations with more than 500 payroll partners. Reported by Human Interest Inc., a 401(k) and 403(b) plan provider, announced Monday that more than 5,000 UBS Group AG advisers will have access to the company's recordkeeping platform, which is designed to automate setup, administration and compliance for 401(k) and 403(b) plans. It can help with tasks such as rollovers into Human Interest plans and depositing withdrawals in as little as one business day, according to the announcement. Human Interest also offers direct integrations with more than 500 payroll partners, according to its internal data, allowing employers to monitor contribution flows and confirm funding status. "Advisers working with retirement plans shouldn't be held back by manual administration. We've built a turnkey ecosystem that automates the operational heavy lifting through deep integrations," said Chris Cupolo, Human Interest's head of strategic partnerships, in a statement. "This allows financial advisers to scale their practice and focus on high-value, holistic advice." According to the announcement, Human Interest has invested more than $200 million in product development for its platform. In January, Human Interest announced its "price match guarantee," calling it an "industry-first pledge" to match or beat verified offers from competing plan providers. The company also expanded its customer experience guarantee in August 2025, offering customer credit for missed benchmarks, and earned a J.D. Power certification in December 2025 for "outstanding customer service phone support." It also introduced an automated auditing process for midsize businesses' 401(k) plans in September 2025 and an investment lineup that included collective investment trusts for small and midsize businesses in October 2025. As of December 1, 2025, Human Interest was a recordkeeper for almost 50,000 customers and more than 2 million eligible employees. More than 650 advisory firms use Human Interest technology, according to the announcement.
The next fintech going public might surprise you. Welcome to TechCrunch Fintech! This week, Domlai is looking at Human Interest's path toward an IPO, fintech's newest unicorn, a slew of new fundraises, and more. To get a roundup of TechCrunch's biggest and most important fintech stories delivered to your inbox every Tuesday at 8:00 a.m. PT, subscribe here. The big story. SMB-focused 401k provider Human Interest last week announced a $267 million funding round, further paving the way for a public market listing. No timeline has been given. CFO Tripp Faix told TechCrunch: "We are looking to become a public company when the time is right." It's been wild watching this company grow. I first covered Human Interest when it raised a $40 million Series C in March 2020. It raised a few more rounds before BlackRock acquired a minority stake in the company in January 2023. Impressively, the company says it is "approaching cash flow break-even and has enough cash on the balance sheet to fund continued 70%+ year-over-year growth without additional capital." Fun fact: Layoffs.fyi founder Roger Lee co-founded Human Interest in 2015 and remains a director on its board. Analysis of the week. Fintech unicorns are getting to be about as rare as a four-leaf clover. According to CB Insights' State of Fintech Q2 Report, the number of new fintech unicorns born in the second quarter totaled just two. For comparison, in the second quarter of 2021, 49 new fintech unicorns were birthed. Altruist, a custodian for registered investment advisors (RIA), in May raised $169 million in a Series E funding round led by investment firm ICONIQ Growth that gave it a valuation of more than $1.5 billion. And in April, Paris-based startup Pigment raised a $145 million funding round, valuing it at $1 billion just five years after its inception. The enterprise software company offers a business planning platform for large companies to visualize their past financial performance and forecast upcoming quarters. Will Domlai see more unicorns in 2024? Scroll down to read about one more. Dollars and cents. Digital ledger API startup Fragment raised $9 million from fintech infrastructure executives from Stripe, BoxGroup, Avid Ventures, Zach Perret (Plaid), and Jack Altman (Lattice). Coast, a startup that describes itself as "a financial services platform for the future of transportation," has raised $40 million in Series B funding led by ICONIQ Growth - just four months after announcing a $25 million venture round. Astor, a free personal finance platform for women that merges community and investing in an approachable way, raised $1.4 million. Sam Altman-backed Slope, a Silicon Valley-based B2B payments platform offering order-to-cash workflow automation for enterprise companies, secured JP Morgan Payments as the lead in a new $65 million strategic equity and debt financing round. Matera, a Brazilian company that provides instant payment, QR code payment and core banking software to financial institutions, received a $100 million investment from Warburg Pincus. What else Domlai is writing. Indian fintech Paytm's struggles won't seem to end. The company on Friday reported that its revenue declined by 36% and its loss more than doubled in the first quarter as it continues to grapple with a regulatory clampdown that has significantly curtailed business at its payments bank subsidiary. Fast-growing payroll provider Deel has made another acquisition - its third this year. Deel has acquired Hofy, a London-based company that delivers and helps manage office equipment for remote hires. Financial terms weren't disclosed, but a source familiar with the matter told TechCrunch that the deal was worth over $100 million. African remittance fintech Pesa is in the final stages of acquiring the requisite licenses for rollout in the United States, having just recently launched in 27 European countries after seeing success in Canada.
Human Interest introduces enhanced 3(38) investment lineup to lower small-biz fees. San Francisco-based Human Interest Advisors today unveiled a new 3(38) investment fiduciary lineup designed to significantly lower costs for over 40,000 small and medium businesses. The new lineup, which includes Great Gray Collective Investment Trusts (CITs) with underlying investment in BlackRock index solutions, among other investment strategies, offers new investment options that Human Interest says are up to 63% less expensive than the previous options,reducing the average investment expense ratio of the model portfolios managed by HIA from 0.06-0.07% to between 0.04-0.05%. "We are creating a future where every American has access to the most efficient and effective tools for retirement savings. The addition of low-cost CITs across tens of thousands of our 401(k) plans is a major milestone in turning that vision into a reality," said Ronnie Cox, Investment Director for Human Interest Advisors. "This is more than a product launch - it's about changing the economic equation for retirement savers in the small and medium plan market." The change is projected to save nearly 675,000 participants of the plans who use HIA's model portfolios an estimated $1.6 to $2.4 million collectively in fees in the next year alone. It is the latest move in HIA's self-stated ongoing mission to maximize value for 401(k) clients. By providing broader access to investment strategies at prices historically only available to large plans, HIA said it continues to promote fee transparency and lower costs for businesses of all sizes. HIA is one of the first investment advisors to enable access to CITs through a centralized platform of tens of thousands of plans through a single 3(38) lineup. HIA said in a press release that today's development extends its "track record of innovation and disruption by minimizing fees, enabling businesses to offer retirement plans with low-cost investment options that help simplify plan setup and ongoing management." The company claims several industry firsts: eliminating transaction fees, offering a cash-back incentive program for plan participants, and the first of its kind money-back customer experience guarantee.