Revinate
Hospitality CRM and marketing automation software
Account Manager - Oceania
Candidates must be located in the city listed in the job application. Travel across Australia, Singapore, and the broader Oceania region may be required.
About the job
- Strong knowledge of account management, including presentation skills and short-, mid-, and long-term opportunity management.
- Strong technical knowledge and negotiation skills.
- Experience using sales methodologies to prospect within accounts, consult with clients on business issues, create and present proposals, negotiate terms, and close sales or renewals.
- Ability to work autonomously with little supervision as the sole regional representative.
- Ability to negotiate issues with peers, partners, and customers using a win-win approach.
- At least 2 years of experience in account management, consultative sales, and/or business consulting.
- Ability to travel across Australia, Singapore, and the broader Oceania region as required.
- Serve as the strategic lead and primary face of Revinate for the Oceania market.
- Drive product adoption, revenue retention, and growth opportunities within assigned accounts.
- Act as the single point of contact for regional clients and coordinate support from global teams.
- Manage renewals for strategic accounts across Oceania in coordination with Sales.
- Understand regional customer requirements and use cases and prioritize them with the global Product team.
- Serve as a superuser of all Revinate products.
- Provide coaching and education to improve customer adoption of Revinate products.
- Conduct regular customer reviews and virtual workshops to identify strengths and improvement areas.
- Deliver best practices that improve customer success and the value delivered by Revinate.
- Build relationships beyond day-to-day customer contacts and connect effectively across time zones with global reporting lines.
- Report and track customers through the loyalty touchpoint process.
- Bring product feedback and recommendations from Oceania customers to the Revinate Product team.
- Educate customers about new Revinate products and identify upsell opportunities in coordination with Sales.
- Experience in a software-as-a-service model.
- Hospitality experience.
About the company
Revinate provides CRM and marketing automation software designed for the hospitality industry. It offers a SaaS platform that unifies guest data, manages online reviews, and supports booking conversions, enabling hotels and resorts to run data-driven, personalized marketing and improve guest experiences. The product works by aggregating guest profiles and feedback, enabling smart segmentation and targeted campaigns, and by providing tools for reputation management and reservation sales. What sets Revinate apart is its laser focus on hospitality, delivering an integrated suite that combines guest data, feedback management, reputation monitoring, and marketing toward increasing revenue per guest. The company’s goal is to help hoteliers boost guest satisfaction and revenue through data-driven marketing and reputation insights.
Company Size
201-500
Company Stage
Series C
Total Funding
$43.5M
Headquarters
Palo Alto, California
Founded
2009
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Simplify's Take
What believers are saying
- Revinate Chat reached general availability on September 1, 2026, widening monetizable AI usage.
- Call scoring with Ivy goes live in July 2026, automating reservations QA for supervisors.
- Ivy claims up to 80% routine inquiry automation, which directly cuts labor costs for hotels.
What critics are saying
- Revinate headcount fell 11.3% from 2023 to 2026, signaling operating pressure.
- Hotel Tech Report ranks Smart Host, Profitroom, and Bookboost above Revinate in 2026.
- Mid-2026 reviews call Revinate email-first and weaker in voice and omnichannel messaging.
What makes Revinate unique
- Revinate serves 12,500+ hotels and powers $24B direct revenue as of August 2026.
- Ivy and Revinate Chat launched at HITEC 2026, embedding AI across reservations and inbox.
- Oracle Hospitality partners with Revinate, strengthening integrations across PMS, POS, and guest data.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Short & Long Term Disability insurance
Life insurance
Unlimited Paid Time Off
Home Office Stipend
Telehealth access
Employee Assistance Program (EAP)
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 1%Travel companies across all segments are grappling with rapid advances in artificial intelligence (AI). Questions they are asking include what use cases make most sense? Is my data centralized and accessible to glean meaningful insights? Can I trust what the AI is producing? And what large language model best suits my needs?Generally the message from experts across the travel industry is to "lean-in" to the technology, put some guardrails in place and let employees experiment. However, while some are all in with the belief that the technology will replace humans, others are taking a more cautious approach."In hotels, I think AI can lead to a miracle, but it does require them today to really lean into it," said Matthijs Welle, CEO of Mews.During a discussion on unlocking productivity using technology at last week's Mews Unfold event in Amsterdam, Welle said the company is providing hotel customers with AI-powered, "tweet-size" data on guests' previous stays and preferences to help increase revenue through upselling and personalized experiences."But the information is just the information unless you sit down with your team and say 'now we've got these tips, we've got these AI insights that we're getting from historic inputs, what are we doing differently?' And that is the discussion that I don't think a lot of hotels are having," he said. Get a dose of digital travel in your inbox each day
The combined company will be called Revinate and Go Moment CEO Raj Singh will become chief strategy officer.