Benefits Technology Analyst

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Benefits Technology Analyst to their Corporate Synergies team. This is a hybrid role based in the Greater Philadelphia Metro Region. 

Job Summary

The Benefits Technology Analyst is critical to the successful implementation, ongoing support and annual renewal of CSG’s Employer and Participant Support Service offerings.  This role works closely with the Client Engagement Manager (CEM) to understand the requirements and to execute upon the deliverables within the designated timeframe.  They are responsible for system setup/configuration, ongoing maintenance, testing and reporting for all Client Solutions related to Employer and Participant Support.

Additionally, the Benefits Technology Analyst is responsible for coordinating the complete and timely delivery of the Benefits Administration technologies, Billing Reports, Payroll Integration, Review and Reconciliation of Carrier Error Reporting.

The Analyst must stay current on Federal and State regulations and legislation that may affect employee benefits, particularly those impacting system configuration and reporting needs.

Essential Functions

1. Set-Up and maintenance of Client Solutions Products (i.e. Benefits Administration System)
2. Following CSG processes and ensures all documentation required to install BenAdmin platforms is up to date.
3. Ability to identify and resolve and/or escalate issues with minimal guidance
4. Create and execute test scripts to ensure work product is delivered error free and in accordance with requirements
5. Facilitating and meeting with Client Engagement Manager to secure missing information during implementation, renewal, maintenance of the product.
6. Acquire data from primary or secondary data sources to populate and/or maintain BenAdmin system(s)
7. Utilize CSG’s technology toolset to manipulate data for use in development of various BenAdmin portals, billing and carrier error reconciliation
8. Responsible for all aspects of data quality and analysis
9. Analyze and validate data completeness, consistency, accuracy, and compliance to data standards
10. Investigate and identify data quality issues. Addresses the root cause of data problems and develop a recommendation on how to resolve issues. Partner with data source stakeholders to implement resolution
11. Ensure that all outstanding issues that may interfere with successful implementation are quickly mitigated and/or escalated
12. Evaluate and identify where system enhancements are required
13. Identify, analyze, and interpret trends or patterns in complex data sets
14. Work closely with leadership to prioritize business needs           

Competencies and Qualifications

An ideal candidate will have:

• Bachelor’s degree or education and experience equivalency.
• Minimum of five years of experience with a health and welfare benefits administration.
• Experience in brokerage dealing with clients with 100 or more employees.
• Proficient in Microsoft Word, Excel and Access
• Solid knowledge in the area of HRO/Benefits Administration (i.e., ability to represent CSG as a technical expert in front of clients.)
• Ability to develop strong relationships with internal and external stakeholders at all levels
• Effective communicator (written and verbal)
• Strong data administration skills (i.e. manipulation pivot tables, table compare and data conversion).
• Strong time management and organizational skills.
• Detail oriented with the ability to multitask
• Ability to translate functional requirements into technical / processing specifications
• Quality assurance and technology skills as it relates to the industry
• Understanding of programming fundamentals is preferred.
• Data discovery
• Root cause analysis
• Experience with PlanSource, Employee Navigator and/or ADPWFN desired

Conditions of Work:

• Flexible work hours may be necessary when facing deadlines
• Occasional travel to local CSG Offices and/or Client Locations

American with Disability Specifications:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment 

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is not exposed to weather conditions.  The noise level in the work environment is usually moderate.