Full-Time
Customer Support Consultant
Updated on 9/4/2026
REA Group
1,001-5,000 employees
Global digital property advertising platform
No salary listed
Richmond, Australia
Hybrid
Hybrid and flexible working approach; the role is based in Richmond.
 Customer Experience & Support (1) |
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- At least 1 year of experience in a similar corporate or fast-paced call-centre environment.
- Strong technical proficiency and the ability to multitask while using multiple systems during customer calls.
- Experience resolving customer problems promptly through analysis, decision-making, persuasion, adaptability, clear communication, positive language, active listening, and empathy.
- Resilience, accountability for the customer experience, a continuous-improvement mindset, and enthusiasm for learning.
- Resolve customer issues via phone, email, and web chat in an empathetic, professional, and timely manner.
- Balance customer demand and multitask in a fast-paced customer contact environment.
- Communicate with colleagues across all organisational levels to influence the best customer outcome.
- Proactively identify opportunities to improve the employee experience, customer experience, and operational excellence.
- Provide thoughtful and insightful feedback to improve REA products and services.
- Previous experience with Zendesk, Slack, or Salesforce.
- Experience in real-estate roles such as leasing consultant or property manager.
REA Group runs a global digital advertising business focused on the property market, operating major Australian portals realestate.com.au (residential), realcommercial.com.au (commercial), and flatmates.com.au (shared housing). It earns revenue mainly from real estate agents through subscription and tiered listing fees, and it owns PropTrack (property data) and Mortgage Choice (mortgage broking) to support the full property journey. The company expands via investments and acquisitions in home financing, digital advertising, and related technology, and holds stakes in Move and Housing.com with significant ownership by News Corp Australia. Its goal is to be a leading platform that connects buyers, sellers, renters, and financial services across multiple markets by integrating listings, data, and financing tools to grow revenue and user engagement.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Melbourne, Australia
Founded
1995
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Simplify's Take
What believers are saying
- FY26 revenue hit A$1.793 billion, with Australian revenue up 11% and EBITDA margins expanding.
- Raine & Horne's August 2026 partnership opens 200 offices to premium Pro and PropTrack.
- Housing.com's July 2026 sale removes A$36 million EBITDA drag and lifts Aurum stake to 24.9%.
What critics are saying
- The ACCC probe into REA subscription pricing threatens forced discounting and data-access remedies by 2027.
- Domain and a cash-rich CoStar can attack REA's Australian monopoly with cheaper listings.
- If regulators cap pricing, REA's subscription model loses its profit engine.
What makes REA Group unique
- realestate.com.au reached 12.7 million monthly visitors in FY26, giving REA unmatched agent reach.
- PropTrack, Realtair, and Mortgage Choice span listings, data, workflow, and financing.
- Deloitte-validated PropTrack Buyer Impact Model quantifies engagement across 1.3 million sales.
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Benefits
Hybrid Work Options
Flexible Work Hours
Paid Vacation
Parental Leave
Growth & Insights and Company News
6 month growth
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↑ 1%REA Group's commercial chief swaps Australia for the top job at Trade Me. Kul Singh led customer, product, technology and marketing teams at REA Group for a decade before accepting the chief executive role at Trade Me. At a glance REA Group's Chief Commercial & Marketing Officer Kul Singh is leaving to become CEO of New Zealand's Trade Me, ending a decade-long tenure at the Australian company. Singh's departure doesn't affect Australian agents or agencies - Trade Me operates in New Zealand, and REA Group has already announced Katrina Konstas will take Singh's role from 1 September. Trade Me, New Zealand's best-known e-commerce marketplace, has appointed Kul Singh as its next Chief Executive Officer, marking a major homecoming for the executive after 25 years abroad. Kul steps into the role following the departure of Anders Skoe, who is stepping down at the end of September after leading Trade Me for seven years. For Kul, taking the helm of Trade Me represents both a major career milestone and a deeply personal return to New Zealand. "25 years ago, I left New Zealand and today, I'm incredibly excited to share that I'm coming home to join Trade Me as CEO," he shared on LinkedIn. "Trade Me is much more than a company. For generations of Kiwis, it has been part of everyday life. A place where we've bought, sold, searched, discovered and connected," he wrote. "Here's to new beginnings, in familiar surroundings." Kul joins the company following a decade at Australia's REA Group, where he most recently served as Chief Commercial & Marketing Officer. During his time at REA, he led customer, product, technology, and marketing teams, and was described by the company as a strong advocate for customers. He was also instrumental in driving social impact as the spearhead of the company's "A Home For All" foundation, promoting better housing outcomes. REA Group Chief Executive Officer Cameron McIntyre said Kul had been "an integral part of this business for over a decade" and had led significant customer and commercial growth. "On behalf of REA, I want to thank him for his leadership, his commitment to our customers and his advocacy for better housing outcomes, and we wish him every success in his next role," Cameron said. With Kul's departure, REA Group previously announced Katrina Konstas will step into the role of Chief Commercial & Marketing Officer starting 1 September. Who moved, what sold and how it got done, plus the numbers behind it. Every weekday morning. Free.
ASX closes at fresh record as miners lead gains. The Australian sharemarket closed at another record high on Thursday as optimism over a potential U.S.-Iran agreement to reopen the Strait of Hormuz lifted investor sentiment. The S&P/ASX 200 Index rose 43.8 points, or 0.5%, to 9,271.6, with eight of the 11 sectors finishing in positive territory. The Materials sector led the advance after copper prices reached record highs overnight in the United States. BHP and Fortescue gained 0.5% and 1.4%, respectively. Rio Tinto eased 0.02% after Glencore said late Wednesday it would pursue a secondary listing on the ASX following the collapse of merger discussions with Rio earlier this year. Gold miners also outperformed as spot gold prices remained at seven-week highs. Northern Star Resources climbed 3.3%, Evolution Mining gained 3.8%, and Newmont rose 3.7%. Join its community of decision-makers. No card required The Health Care sector posted solid gains, with CSL adding 1.3%, Ramsay Health Care rising 1.8%, and Cochlear advancing 3.3%. Financial stocks also finished higher. Commonwealth Bank gained 0.9%, National Australia Bank rose 0.4%, Westpac ended flat, and ANZ added 0.3%. The technology sector came under pressure following the overnight sell-off in U.S. technology stocks, with WiseTech Global falling 1.5% and Life360 declining 2.1%. Among individual companies, REA Group climbed 3.4% after reporting full-year revenue of A$1.793 billion for the year ended 30 June, up 7% from the previous corresponding period (pcp). AMP surged 6% after posting underlying net profit after tax of $174 million for the six months to 30 June, an increase of 33% from a year earlier. Block fell 2% despite reporting stronger-than-expected U.S. earnings. The payments company generated adjusted EBITDA of US$1.169 billion (A$1.64 billion) in the second quarter, up 31.1% from the pcp. On the bond markets, 10-year and two-year Australian government bond yields fell 0.2% and 0.5% to 4.924% and 4.517%, respectively. Featured listings
Growing its reach with launch of Macedon Ranges office. Melbourne Sotheby's International Realty has continued its strategic expansion across Victoria, announcing a new Macedon Ranges office and appointing respected property executive Samuel Johnson as Luxury Sales Consultant alongside long-time local expert Sean Parker. The move strengthens its presence in one of Victoria's most sought-after lifestyle and prestige property markets and complements its long-time offering on the Peninsula. Its Macedon Ranges business now forms part of its growing Victorian network, connecting buyers and sellers across Macedon, Mount Macedon, Woodend, Gisborne, Kyneton and Daylesford with Sotheby's International Realty's global network of qualified buyers. Sam joins Melbourne Sotheby's International after more than 15 years with Australia's two largest digital property platforms, spending the past seven years at Domain and before that, eight years at REA Group, where he worked closely with most of Victoria's leading agencies and agents. His appointment brings extensive experience across residential real estate, business growth and industry partnerships. Sam will work alongside Sean Parker, who has built a strong reputation across the Macedon Ranges prestige property market. Sean moved to Mount Macedon with his family in 2018 following a property career spanning Australia, Asia and the Middle East across development, sales, marketing and after-sales care. Since then, he has sold extensively throughout Mount Macedon, Macedon, Gisborne and Daylesford, bringing a global and unique perspective to the local market. Sean Parker and Sam Johnson, Luxury Sales Consultants of Melbourne Sotheby's International Realty, Macedon. Mitch Armstrong, its Chief Executive Officer and Managing Director of Projects, said: "The Macedon Ranges has become one of Victoria's most desirable lifestyle destinations, attracting buyers seeking premium homes, acreage and weekend retreats within easy reach of Melbourne. "Sean has built an exceptional reputation in the region through years of trusted local service, and bringing someone of Sam's calibre into our business strengthens our local capability. Sam's extensive property experience across REA and Domain gives him an unrivalled understanding of the property industry and marketing insights, and together they create an incredibly strong leadership team for this next phase of our growth." Sean said: "Melbourne Sotheby's International has built a strong reputation across the Macedon Ranges over many years, and joining Melbourne Sotheby's International Realty allows Melbourne Sotheby's International to pair that local knowledge with one of the world's most recognised luxury real estate brands. "Having Sam join us is a fantastic outcome. His commercial experience and deep understanding of the industry will be invaluable as we continue to grow and deliver exceptional outcomes for our clients." Sam said: "Joining Melbourne Sotheby's International Realty was an opportunity to be part of a business that's building something genuinely special and unique in Victoria. "The Sotheby's International Realty brand has an unmatched global reputation and reach. Combining that with Sean's established presence and trusted relationships throughout the Macedon Ranges creates a compelling proposition for local clients. I'm looking forward to delivering exceptional outcomes for buyers and sellers across the region." Its Macedon Ranges office forms part of its broader Victorian growth strategy. Following its brand's launch in Melbourne in late 2025 and the opening of its dedicated Bayside office in Brighton earlier this year, Melbourne Sotheby's International continue to build a carefully curated network of market-leading operators across Victoria, backed by Sotheby's International Realty's global network of more than 1,100 offices across 85 countries and territories. Tuesday, 28th July 2026
After buying PropTiger, Aurum PropTech to acquire Housing.com from REA. * 17 Jul 2026 Aurum PropTech Ltd has agreed to acquire online real estate platform Housing.com from REA India in an all-stock deal valued at Rs 458 crore ($47.5 million), as the Mumbai-listed proptech company looks to build an integrated real estate technology platform. The acquisition will be executed through the purchase of 100% of Locon Solutions Pvt Ltd, the owner of Housing.com, from REA India. As consideration, Aurum will issue 19.79 million equity shares to REA India through a preferential allotment, it said in a stock-exchange filing. Following the transaction, REA India's stake in Aurum PropTech will rise to 24.9% from 5.54%, making it one of the company's largest shareholders. Housing.com was founded in 2012 by a group of IIT Bombay graduates led by Rahul Yadav. The company raised more than $160 million from investors including SoftBank, Nexus Venture Partners and Helion Venture Partners before a series of management changes and strategic shifts derailed its operations. In 2017, rival PropTiger acquired Housing.com in an all-stock merger that also brought in $55 million of fresh capital from Australia's REA Group and SoftBank. Following the transaction, PropTiger co-founder Dhruv Agarwala took charge of the combined business, while Housing.com and PropTiger continued to operate as separate consumer brands. REA Group, which increased its ownership over the combined business in subsequent years, rebranded Elara Technologies as REA India in 2021 and integrated Housing.com and PropTiger under one umbrella. Aurum acquired PropTiger last year for Rs 86.45 crore in an all-stock deal that gave REA a 5.54% stake in the listed company. Aurum said the acquisition will combine Housing.com's marketplace with its existing proptech ecosystem, enabling it to integrate consumer demand, developer inventory, brokerage, rentals and property transactions on a single AI-powered platform. Housing.com generated Rs 687.5 crore in revenue in the financial year through March 2025, compared with Rs 447.5 crore in FY24. For FY26, it reported unaudited revenue of Rs 309.9 crore. The transaction is expected to close before September 30, 2026, subject to shareholder and regulatory approvals.
REA appoints Katrina Konstas as Kul Singh departs after more than a decade. Katrina Konstas will take the commercial reins from September as long-serving executive Kul Singh exits. REA Group has appointed former Afterpay executive Katrina Konstas as its new Chief Commercial & Marketing Officer, with long-serving leader Kul Singh set to depart the business. Katrina will join REA's Executive Leadership Team from 1 September, taking responsibility for the group's sales, marketing and audience functions as Kul moves to an external opportunity. She joins REA after more than 20 years leading sales and marketing teams, most recently as Country Manager, EVP and Head of Sales, APAC at Afterpay. Prior to that, Katrina held senior sales, business strategy and marketing roles at American Express. REA Group Chief Executive Officer Cameron McIntyre said the appointment followed an extensive executive search. "I am delighted to welcome Katrina to REA Group and I look forward to her impact as we continue to deliver for our customers and consumers," Cameron said. "Katrina has a track record of successfully balancing commercial and customer outcomes at scale in complex regulated environments and I have no doubt her wealth of experience will be invaluable at REA." Katrina will be based in Sydney and will travel regularly to connect with her teams and customers. "I'm thrilled to be joining REA and stepping into such an exciting role at this pivotal time for the industry," Katrina said. "I'm looking forward to meeting with customers in the coming months and better understanding how REA can continue to support them with leading products and services as their trusted partner." Kul is moving to a new opportunity externally and will finish up at REA in August. Cameron said Kul had been "an integral part of this business for over a decade" and had led significant customer and commercial growth. "On behalf of REA, I want to thank him for his leadership, his commitment to our customers and his advocacy for better housing outcomes, and we wish him every success in his next role," Cameron said. "Kul shared his decision with me earlier this year, and I'm grateful we have been able to work together on a thoughtful transition to ensure continuity for our people, customers and partners."