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Synlab

Medical diagnostic laboratory services provider

Telefonzentrale MFA

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeMunich, GermanyNo salary listed

About the Job

Requirements

  • Completed training as a medical assistant (MFA) or comparable medical training.
  • A friendly telephone manner.
  • Good German language skills, both spoken and written.
  • Basic technical understanding and good PC skills, especially Microsoft Office.
  • Strong customer and service orientation.
  • Reliability, independence, and a sense of responsibility.
  • Teamwork and communication skills.

Responsibilities

  • Handle, process, and route telephone and written inquiries from customers, including physicians, hospitals, medical care centers, specialist laboratories, and patients, regarding the range of tests and findings.
  • Support sales to office-based physicians and hospitals by conducting correspondence in coordination with the relevant field sales representative.
  • Create and update physician master data.
  • Provide information materials, including technical information, specialist folders, cost overviews, telephone lists, and communication forms, to sales staff, physicians, and hospitals.
  • Welcome and assist patients and guests at reception.
  • Perform blood draws and schedule appointments.
  • Handle general correspondence and distribute mail.
  • Process payments.

About the Company

Synlab

Medical diagnostic laboratory services provider

SYNLAB provides a full range of medical laboratory services for practicing doctors, clinics, and patients. Its diagnostic tests cover human medicine and are processed through a wide network of labs across 36 countries and four continents, making it a leading partner for laboratory diagnostics in Europe. Tests are performed in certified laboratories using standardized procedures to deliver fast, reliable, high-quality results that doctors use to diagnose and monitor conditions. SYNLAB differentiates itself through its large European footprint, integrated laboratory network, and scale, which enable consistent, timely diagnostics across many sites. The company’s goal is to support better patient care by expanding access to accurate and efficient laboratory testing.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Munich, Germany
Founded
1998

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