Full-Time

Principal Customer Success Manager

Posted on 4/5/2024

Klaviyo

Klaviyo

1,001-5,000 employees

Marketing automation platform with advanced segmentation

Consumer Software

Senior

Los Angeles, CA, USA

Required Skills
Communications
Management
Salesforce
Marketing
Requirements
  • 5+ years of mid-market or enterprise account management experience
  • Excellent program management skills
  • Trusted advisor to customers
  • Creative problem-solving skills
  • Organizational and project management skills
  • Excellent communication skills
  • Experience with Salesforce, Gainsight, or similar CRMs
  • Experience with email marketing platforms and E-Commerce platforms
Responsibilities
  • Create customized customer success plans
  • Help customers reach business goals
  • Build strong relationships with customers and executives
  • Devise strategies to increase revenue for customers
  • Ensure strong customer sentiment
  • Identify and execute on areas for new content and program development
  • Collaborate with leadership to drive customer value
  • Contribute to a positive team environment

Klaviyo offers a vibrant culture centered around continuous learning and innovation, making it a prime workplace for those passionate about leveraging technology to drive marketing success. As a leader in personalized marketing automation, it presents unique opportunities for professional growth through its use of advanced segmentation and AI-driven optimization. The myriad of technical integrations and tools available in the platform further empowers employees to develop and refine cutting-edge solutions in the dynamic field of digital marketing.

Company Stage

IPO

Total Funding

$1.5B

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

15%

1 year growth

35%

2 year growth

57%
INACTIVE