Deputy Director for Product Management

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Product Managers make sure that the right things get done so that our digital products meet user needs and continuously remain relevant. At a high level, this means establishing a clear vision for what a product should be and what is needed to get there. On a day-to-day basis, this means handling all the different facets of a product and making sure they are coordinated – across user needs, technical constraints, and design goals.

Be the leader and driver in executing the implementation of Government to Businesses products in Singapore Customs from the transformation of business processes to product development, testing, delivery and continuous improvements. In particular, a major product you will be working on is the platform that enables trade-related transactions and connections between various stakeholders in the trade ecosystem, including overseas Customs authorities and other trade regulators in Singapore. In addition, you will coach some product managers in the Finance cluster.

What you will be working on

You will lead a team and be involved in planning and executing the full product lifecycle including the following:

Crafting Custom Experiences for Each User Journey

• Engage the agency Product Owner to establish a clear vision for what the product should be and what is needed to get there
• Collaborate with business partners to define the product vision and mission and obtain key stakeholder buy-in
• Work out the product outreach and promotion strategies with business partners
• Define the product go-to-market strategy and work with relevant partners to execute the plan

Designing, Testing, and Iterating Through Experiments

• Design, test, and iterate through experiments to improve the user journey
• Manage the product budget through expenditure monitoring, cashflow management, and securing funding
• Develop the workplan with the product team
• Provide sufficient resources for product development, including procurement of software, hardware, and ICT professional services

Monitoring, Capturing, and Studying User Behaviour

• Conduct user studies to understand their needs and problems
• Analyse data to uncover usage patterns that can inform product decisions
• Research the industry to understand complimentary and competing solutions

Collecting, Analyzing, and Presenting User Interest

• Translate the product strategy into technical, detailed, actionable plans for business and vendor teams
• Understand the developers' needs and if necessary support them in exploring emerging tools and techniques that can meet their needs

Analysing and Studying User Segments

• Formulate strong proposals by evaluating the pros and cons of different solutions and provide compelling justifications for them
• Consider how the services could be delivered for different market segments and prioritize feature development

Creating Data-Driven Analytics and Insights

• Create data-driven analytics and insights for action and to make appropriate trade-offs
• Coordinate efforts across multiple functions including marketing, legal, and finance
• Co-create with the Product Owner to draft the budget papers to seek resources for the product's development

Driving User Growth

• Drive user adoption and growth through increased engagement, expanding types of features, and higher usage in a financially sustainable manner
• Maintain a wide network with key user agencies and central government product teams to seek opportunities for product collaborations
• Participate in public-speaking engagements to raise awareness of the product and gain more users

Keeping Things Organized

• Run efficient meetings to keep stakeholders and product team members updated
• Prioritize, plan, and track what needs to be done
• Document key information and decisions about the product
• Be responsible for securing funding and monitoring expenses

Compliance and Governance

• Ensure that Product meets security and performance requirements (SSAT, VAPT, Performance Testing)
• Adhere to compliance requirements and audits (IM, AGO, QMS, etc.)

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Engineering or related subject area with minimum 15 years of relevant experience
• Experience in managing products targeted at businesses, or large-scale product implementations involving multiple government agencies / organisational branches with development budget exceeding $20m, preferred
• Prior working experience in product management, IT business analysis, application solutioning design and testing
• Experience in modern product development/management technologies and practices such as Agile, Cloud, Design Thinking, and Product-Centric Development will be strongly preferred
• Working directly with engineers, designers and other product managers (ideally at least 3 years)
• Strong analytical, conceptualisation and problem-solving skills
• Good communication skills with the ability to pitch ideas and influence
• A driven and motivated personality with an inquisitive mind
• Ability to learn and apply
• Relevant certifications such as CITPM, COMIT, PMP, and Certified Scrum Master

We are an equal opportunity employer and value diversity at our company as we believe that diversity is meaningful to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you – so work from home or take a break to exercise if you need to*.

We also believe it’s important for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round.

Subject to the nature of your job role that might require you to be onsite during fixed hours.

Due to the sensitive nature of the role and its security requirements, applicants must be Singapore Citizens.