Apna

Free job search and professional networking platform

Product Operations Associate

Business OperationsConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

0–2 years of experience in product operations, business operations, product, analytics, consulting, founder’s office, or similar roles.
Strong problem-solving and analytical ability.
Comfort working with spreadsheets and data.
Strong attention to detail.
Comfort speaking with users and operational teams.
Clear written and verbal communication.
Curiosity about artificial intelligence and existing use of artificial intelligence tools in day-to-day work.
Comfort working in a fast-moving, ambiguous environment.

Responsibilities

Improve the end-to-end user journey across discovery, counselling, application, and admissions.
Work closely with counsellors and users to identify product gaps and operational bottlenecks.
Analyse funnels, call outcomes, customer relationship management data, and user behaviour to find drop-offs and opportunities.
Translate operational problems into clear product requirements.
Improve workflows across customer relationship management, calling, WhatsApp, lead routing, and internal tools.
Run experiments and track impact on conversion, productivity, and user experience.
Test and improve artificial-intelligence-powered experiences such as voice counsellors and internal automation.
Own dashboards, standard operating procedures, and processes needed to make product launches work at scale.
Act as a bridge between Product and Operations and drive issues to closure.

The Role

We’re hiring for Product Operations Associate to work closely with the Product team on Apna Advantage.
This is a hands-on role for someone early in their career who enjoys solving messy problems, digging into data, working closely with users and operations teams, and turning insights into better products and processes.

Title: Product Operations Associate
Experience: 0–2 years

Location: Domlur, Bengaluru — Work from Office, 5 days/week

About Apna Advantage
Apna Advantage helps users make better career decisions and access higher-education and upskilling opportunities.
We’re building the journey across discovery, counselling, admissions and post-enrolment support using a combination of product, operations and AI.

What You’ll Do

Improve the end-to-end user journey across discovery, counselling, application and admissions
Work closely with counsellors and users to identify product gaps and operational bottlenecks
Analyse funnels, call outcomes, CRM data and user behaviour to find drop-offs and opportunities
Translate operational problems into clear product requirements
Improve workflows across CRM, calling, WhatsApp, lead routing and internal tools
Run experiments and track impact on conversion, productivity and user experience
Test and improve AI-powered experiences such as voice counsellors and internal automation
Own dashboards, SOPs and processes needed to make product launches work at scale
Act as a bridge between Product and Operations and drive issues to closure

What We’re Looking For

0–2 years of experience in product operations, business operations, product, analytics, consulting, founder’s office or similar roles
Strong problem-solving and analytical ability
Comfortable working with spreadsheets and data
High ownership and bias for action
Strong attention to detail
Comfortable speaking with users and operational teams
Clear written and verbal communication
Curious about AI and already using AI tools in your day-to-day work
Comfortable working in a fast-moving, ambiguous environment

About the Company

Apna

Free job search and professional networking platform

Apna is a job and professional networking platform in India that helps blue-collar and entry-level workers find opportunities and connect with employers. It operates across 74 cities and supports about 70 job categories, making it easier for job seekers to search and apply online for free while employers can post vacancies without cost. Revenue comes from premium services for employers and partnerships with companies for targeted recruitment and advertising. Community features called Apna Groups offer career guidance and peer support, strengthening user engagement. Apna’s goal is to expand economic opportunities for India's growing working class by improving employability and linking job seekers with suitable jobs efficiently.

Company size: 1,001-5,000
Company stage: Series C
Total funding: $193.5M
Headquarters: Bengaluru, India
Founded: 2019

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