Associate Engagement Manager
Amazon
Associate Engagement Manager
Amazon
Sells products online and rents cloud computing
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions, and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll take on increasingly complex technical projects and contribute to practice-level best practices. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
1. Delivering cloud migration or implementation projects/workstreams with guidance from senior team members
2. Developing knowledge of AWS services, architectures, and best practices; learning to apply them in customer engagements
3. Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
4. Distilling customer needs into clear technical requirements and map them to business outcomes
5. Decomposing technical problems into actionable, deliverable solutions
6. Creating and evolving team and engagement documentation; contributing to operational excellence (status updates, timesheets, reports)
7. Learning to foresee, manage, and escalate engagement risks and issues to internal stakeholders
A day in the life
You might start your morning reviewing project dashboards and preparing a status update for a customer steering committee. By mid-morning, you are facilitating a sprint planning session with your delivery team, helping to clarify priorities and remove blockers. After lunch, you join a risk review with your AWS leadership to discuss an emerging scope question and propose a path forward. Later, you collaborate with a senior engagement manager to refine a delivery playbook that your team can reuse on future engagements. Throughout, you are sharpening your cloud knowledge and building the relationships that keep projects moving.
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowersr us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Bachelor's degree in Computer Science, Computer Engineering, or other related science/technical fields
- Experience in communicating technical concepts to a non-technical audience
- Experience with project management of technical projects in an Agile and/or iterative delivery environment
- Experience in cloud-based solution (AWS or equivalent), system, network and operating system
- Cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate or Commitment to achieve within 6 months of hire
- Experience leading delivery of IT or cloud projects with external customers, including tracking schedule, scope, and financial outcomes against contract
- Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps
- Project Management Professional (PMP) or equivalent and AWS Certified Solutions Architect – Associate
- Proven ability to establish technical credibility with engineering teams and senior technical decision makers
- Experience identifying, managing, and escalating project risks and issues in a timely manner
- Experience with stakeholder analysis and managing relationships across diverse customer and internal groups
- Familiarity with delivery frameworks such as Waterfall, Agile, ITIL, or the AWS Cloud Adoption Framework (CAF)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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