NCS

ICT consulting, digital transformation, cybersecurity services

Desktop Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

A minimum Higher Nitec or diploma certification in Computer or Electronic Engineering, or an equivalent discipline, is required.
One or more years of related experience in technology administration is preferred.
Some network knowledge is an advantage.
Computer literacy in Microsoft Office is required.
Proficiency in technology is an advantage.
The role requires troubleshooting and resolving information and communications technology equipment incidents and setting up equipment.

Responsibilities

Provide first-contact IT and desktop support to customers, promptly assisting with a range of IT topics and issues.
Ensure software, licenses, and operations comply with standards.
Provide end-user support and manage clients.
Troubleshoot problems related to client platforms.
Respond promptly to incidents, investigate them, provide temporary or permanent resolutions to escalated incidents, and provide timely status updates to relevant parties.
Perform service requests related to client platforms.
Monitor agreed service levels, document and maintain system configurations, and provide regular reports to relevant parties.
Participate in client platform implementation and upgrade projects, and manage such projects.
Follow up with vendors on hardware replacement.
Manage assets and update asset records.
Manage user accounts, including creating, resetting, and deleting accounts or passwords.
Administer local servers to facilitate software distribution and patch management services.
Ensure deliverables meet service-level requirements and propose and implement action plans when required.
Establish facility management standards and best practices to ensure consistent operations across project and facility management teams.
Submit progress reports.
Carry out routine and scheduled operational work.
Conduct annual physical stocktakes of information and communications technology equipment.

Desired Qualifications

Independent, resourceful, and results-oriented approach.

Job Description

Summary

This position provides the IT/desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

What will you do?

Perform End User Support – Client Management
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform follow-up with vendor on replacement of hardware.
Perform asset management & update asset records.
Perform user account management (eg. Create password, reset & delete)
Perform local server administration to facilitate software distribution & patch management service.
Manage client platform implementation / upgrade project.
Ensure deliverables meet service level requirement. Propose and implement action plan when required.
Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
Submit progress reports.

Qualifications

The ideal candidate should possess:

Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
Computer literacy in MS Office
Proficiency in Technology will be added advantage
Independent, resourceful, result-oriented individuals with a "can-do" attitude
Required to perform ICT Equipment Support such as troubleshooting, resolving ICT equipment incidents, setting up equipment.
Carry out routine and operational scheduled work.
Conduct annual physical stock takes for ICT equipment.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

About the Company

NCS

ICT consulting, digital transformation, cybersecurity services

NCS delivers ICT services in the Asia Pacific region, including consulting, digital transformation, technology solutions, and cybersecurity for government and private sector clients. It offers advisory, implementation, and managed services, supported by three innovation centers in Singapore, Melbourne, and Shenzhen and a workforce of about 13,000 across 20 cities. The company emphasizes long-term client partnerships, regional scale, and practical solutions developed at its innovation centers. Its goal is to help clients navigate digital transformation and cybersecurity while maintaining ethical conduct and transparent governance.

Company size: 10,001+
Company stage: Grant
Total funding: $780K
Headquarters: Singapore, Singapore
Founded: 1981

Recently Posted Jobs

Explore more opportunities at NCS

See more jobs