OnePLM Governance Lead & AI Enablement Specialist

ONEPLM GOVERNANCE LEAD & AI ENABLEMENT SPECIALISTThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Key Responsibilities

1. Windchill Technical Leadership & Solution Governance

·       Act as the internal Windchill Technical Lead for PSDO / ONEPLM operations, enhancements, integrations, deployments, and production support governance.

·       Provide technical leadership and guidance across solution design, functional/technical requirements, configuration, customization review, testing, deployment readiness, and hypercare.

·       Review technical designs, customization proposals, integration approaches, and partner-delivered solutions to ensure scalability, maintainability, upgrade compatibility, and alignment to HPE process standards.

·       Lead technical impact assessments for Windchill changes, enhancements, upgrades, CPS updates, rehosting activities, and integration changes.

·       Partner with PTC, TCS, HPE IT, business stakeholders, and PSDO SMEs to drive timely issue resolution and permanent corrective actions.

2. PLM Operations & Governance

·       Own end-to-end Windchill PLM operational governance across PDMLink, ProjectLink, PartsLink, SUMA/AML, CAD/eCAD integrations, BOM, document, and change management processes.

·       Manage global support model including incident triage, escalation handling, vendor coordination, SLA/KPI adherence, RCA governance, and operational communication.

·       Govern user access, license usage, role-based authorization controls, configuration control, release readiness, and audit preparedness.

·       Establish and maintain operational dashboards, support cadence, lessons learned repository, SOPs, RACI models, and continuous improvement playbooks.

3. Windchill-SAP S/4 Integration & Data Quality

·       Lead operational resolution of Windchill-SAP S/4 / MDM integration issues including payload failures, BOM errors, UOM discrepancies, MPN/AML issues, material master synchronization, and data quality fallout.

·       Define and validate cross-system data mapping, reconciliation rules, exception handling, integration monitoring, and post-load validation controls.

·       Partner with business and IT teams to improve data integrity across Windchill, SAP S/4, MDM, downstream operations, and reporting ecosystems.

·       Support data migration dry runs, validation cycles, cutover readiness, UAT sign-off, and post-go-live stabilization for Compute, Aruba, Storage, HPC & AI, and future BU onboarding programs.

4. Development, Configuration & Customization Oversight

·       Guide Windchill configuration and customization across types, attributes, lifecycle templates, workflows, access policies, teams/roles, classification, reports, validators, listeners, and integration touchpoints.

·       Provide hands-on or review-level expertise in Java, JSP, JavaScript, XML/JSON, SQL, REST APIs, Info*Engine / Windchill APIs, build/deployment packaging, and troubleshooting.

·       Ensure all customizations follow governance standards, documentation discipline, security requirements, regression testing, and upgrade-safe design principles.

·       Coordinate build, deployment, validation, and rollback planning with partner developers, HPE IT, SaaS vendor, and business testers.

5. AI Enablement, Automation & Digital Operations

·       Drive AI-enabled capabilities for Windchill operations including intelligent incident triage, historical ticket recommendation, automated RCA support, knowledge retrieval, and support copilot use cases.

·       Implement AI-powered data validation and anomaly detection for BOM, UOM, MPN/AML, material master, integration payload, and lifecycle state mismatches.

·       Use automation and analytics to reduce manual investigation, improve ticket deflection, accelerate TAT, and enhance self-service support for business users.

·       Create reusable knowledge assets, SOPs, prompts, automation requirements, dashboards, quality checks, and AI adoption metrics for PSDO operations.

6. Stakeholder, Vendor & Program Leadership

·       Act as the technical interface between PSDO, HPE IT, PTC, TCS, business users, engineering teams, and external partners.

·       Provide executive-ready updates, risk escalations, technical options, trade-off analysis, and mitigation plans for critical ONEPLM initiatives.

·       Mentor team members and partner resources on Windchill concepts, troubleshooting methods, integration thinking, documentation standards, and operational best practices.

·       Support CoE development by building internal capability, knowledge transfer models, training materials, office hours, and certification-driven upskilling plans.

What you need to bring:

Education and Experience Required:

· 10+ years of experience in PLM / Windchill technical, functional, operations, or enterprise engineering systems roles; 8–12 years may be considered for strong internal candidates with proven Windchill leadership experience.

·       Deep hands-on experience with PTC Windchill architecture, data model, business objects, access control, lifecycle management, workflows, BOM/change/document management, and configuration management.

·       Experience with Windchill 12.x / 13.x or equivalent recent Windchill versions, including cloud/SaaS and on-prem awareness, upgrade readiness, CPS updates, rehost, testing, and production stabilization.

·       Experience leading or governing Windchill integrations with SAP S/4, MDM, CAD/eCAD, partner systems, downstream reporting, or enterprise middleware/integration platforms.

·       Experience in production support, incident management, RCA, technical troubleshooting, deployment governance, release validation, data migration validation, and UAT/hypercare support.

·       Experience working with global stakeholders, external partners, SaaS vendors, business SMEs, engineering teams, and IT teams in a matrixed operating model.

·       Experience building technical documentation such as solution design, functional/technical design, configuration guides, support playbooks, test cases, release notes, and knowledge base articles.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Engineering

Job Level:

TCP_03

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