All Accor

Global hotel management, franchising, loyalty program

GSA-Front Office

Hotel Guest ServicesUpdated on Nov 11

Full-timeCalangute, Goa, IndiaNo salary listedIn-person

About the Job

Requirements

A relevant diploma or degree in Hotel Management is required.
A minimum of 1–2 years of experience is required.
The role requires multitasking, problem-solving, service orientation, and interpersonal team skills.
The role requires flexibility, initiative, sincerity, and teamwork.

Responsibilities

Greet guests, check them in, respond to requests, and settle accounts while providing service.
Take initiative to provide guests with a personalized experience.
Promote hotel facilities and seek opportunities to enhance guests’ stays through upselling.
Maintain customer-service standards at the reception desk and consistently exceed customer expectations.
Manage day-to-day operations of the Front Office Department and bring matters that may affect the hotel's interests to Management's attention.

Desired Qualifications

Knowledge of Opera is an advantage.

Job Description

GSA-Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Qualifications

Your experience and skills include:

Relevant diploma / degree in Hotel Management.
Minimum 1-2 years of experience.
Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
Displays high level of flexibility, initiative, sincerity and team work.
Knowledge about Opera would be an advantage.

Additional Information

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs