Director Operations

Overview

Founded in 2003, Urban Alarm, a Kastle Systems company, began with a vision to create a different kind of security company: one familiar with and invested in its community and the daily lives of the people in it, not just with the equipment installed in their living spaces. As you see our recognizable fleet of black Urban Alarm vehicles in your neighborhood more and more, our hope is that they serve as a reminder that we’re working to make your community a safer place. Urban Alarm customers are a mix of commercial,residential, and institutional, and property management organizations as well as homeowners. By utilizing the best systems and state-of-the-art technologies in burglar, fire, and video surveillance. Urban Alarm maintains high standards for training and expertise. Services we provide include security system design and installation, door access systems for offices, campuses, and multi-unit commercial / residential properties and video monitoring applications.

The Director, Operations is responsible for full client satisfaction and revenue growth of the business and serves as the primary seniorbusiness contact for the client base and community. They consistently provides excellent customer service to client accounts and represents their needs and goals within the organization to ensure quality. In addition, the Director is an exceptional operational leader, with responsibility for sales and marketing and sets the tone for how Urban Alarm builds relationships with clients to encourage new and repeat business opportunities.

Responsibilities

• Drives and delivers growth of the company using time-proven sales and marketing practices in alignment with corporate objectives.
• Designs and executesnew go-to-market strategies andcreative solutions to reach strategic business goals.
• Recruit, build, develop and mentor the sales team across business development, marketing and product responsibilities.
• Responsible for managing budgets including revenue, EBIDTA, accounts receivable, and other key financial metrics for the business.
• Collaborates with Kastle Mid-Atlantic region to provide leadership, vision and potential strategic partnerships.

Qualifications

• Bachelors degree preferred
• At least five years prior sales and marketing leadership experience within alarm/security industry is required.
• Experience in managing budgets and resources toward a defined plan and growth objectives.
• Knowledge of electronic security and life safety systems and industry is preferred.
• Strong corporate presence; ability to communicate and present accurate business performance results.

Company Overview

The anticipated base salary range for this position is $150,000 – $175,000 annually, depending on experience, skills, education, and other job-related factors. This range reflects base pay only and may not include bonus, commission, equity, or other incentive compensation, where applicable. Actual offers are determined individually based on the candidate's qualifications and internal equity considerations. Kastle Systems (and its affiliate, i2G) offers a competitive benefits package, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits, depending on position and location.

Equal Opportunity Statement

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, disability, protected Veteran status or any other characteristic protected by applicable federal or state laws.