General Manager

Job Description

General Manager (Store Leader)

Position Summary

The General Manager is the CEO of the store—owning total business performance across operations, merchandising, and people. This role leads a complex, high-volume environment spanning fresh, center store, and general merchandise, with full accountability for P&L, execution, and culture.

We are looking for a complete leader—someone who can run the business, elevate the product, and build a high-performing team. This is not a single-lane role. Success requires strength as an operator, a merchant, and a people leader, along with a strong curiosity for food and the ability to translate emerging trends into a compelling in-store experience.

Key Responsibilities

Business & Financial Ownership

• Own full-store P&L: sales, margin, labor, shrink, and expenses
• Translate market trends and competitive insights into clear, actionable strategies
• Identify long-term opportunities and position the store to outperform the market
• Make high-impact decisions on staffing, merchandising, and resource allocation

Operational Excellence

• Lead daily operations across all departments with a focus on consistency, speed, and quality
• Ensure execution of all company standards, food safety, and regulatory requirements
• Establish a disciplined operating cadence that drives accountability and results
• Navigate complexity and make sound decisions in a fast-paced environment

Merchandising Leadership

• Own the in-store experience across fresh, center store, and general merchandise
• Drive merchandising strategy: seasonal planning, pricing, assortment, and inventory optimization
• Leverage deep understanding of customer preferences and local market dynamics
• Demonstrate a genuine curiosity for food—staying current on trends, exploring new products, and translating insight into differentiated store execution
• Elevate product presentation and ensure the store reflects a best-in-class standard

General Merchandise Strategy

• Lead and evolve General Merchandise categories including Baby, Beauty, Entertainment, Seasonal, and Texas Backyard/Farm & Ranch
• Identify growth opportunities and refine assortment to meet customer demand
• Align merchandising strategy with financial and operational goals

Leadership & Talent Development

• Lead, coach, and develop a team of 20+ managers across all functions
• Build a strong leadership bench and succession pipeline
• Own all talent decisions: hiring, promotion, development, and performance management
• Create a culture of accountability, ownership, and continuous improvement

Change Leadership & Innovation

• Lead the store through change with clarity and confidence
• Identify opportunities to improve processes, efficiency, and overall performance
• Integrate data and insights from multiple sources to make informed decisions
• Act as a change agent—driving innovation while maintaining operational discipline

Qualifications

• Bachelor’s degree required; MBA preferred (or equivalent leadership experience)
• 7–10+ years of progressive leadership experience in grocery, retail, or food service
• Proven success leading large, complex, multi-department operations
• Demonstrated strength across operations, merchandising, and talent leadership
• Strong financial acumen with a track record of delivering results
• Deep understanding of food retail and general merchandise
• Strong curiosity and enthusiasm for food, with the ability to translate trends and product knowledge into meaningful business results
• Skilled in organizational development, coaching, and performance management
• Effective communicator with strong decision-making and influencing skills
• High adaptability and resilience in a fast-paced, evolving environment

What Success Looks Like

• Consistent delivery of sales, margin, and operational targets
• A high-performing, stable leadership team with a clear succession bench
• Best-in-class execution across operations and merchandising
• A store that reflects strong product, strong culture, and strong results
• Ability to balance short-term execution with long-term growth