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Edenred

Digital payments platform for employee benefits

IT Support Specialist

IT Service Desk & End User SupportPosted on Nov 12
Full-timeHelsinki, FinlandNo salary listed

About the Job

Requirements

  • At least 3 years of experience in IT Support or similar relevant experience.
  • Proficiency with IT Service Management tools such as Jira Service Management or similar.
  • Proficiency in Microsoft Windows 11 administration.
  • Proficiency in Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Intune.
  • Proficiency in Microsoft Entra ID (Azure Active Directory).
  • Knowledge of Microsoft Azure administration fundamentals.
  • Knowledge of endpoint management tools, including Microsoft Intune, Autopilot, and SCCM/MECM.
  • Knowledge of IT security concepts, identity and access management, and endpoint security.
  • Experience supporting hardware and peripherals.
  • Knowledge of basic networking, including TCP/IP, DNS, DHCP, and VPN.
  • Knowledge of backup and recovery concepts.
  • Knowledge of Windows Server administration.
  • Knowledge of virtualization technologies.
  • Knowledge of asset and inventory management.
  • Proficiency in Finnish and English.
  • Demonstrate empathy and curiosity in understanding and resolving customer problems.
  • Demonstrate autonomy and resourcefulness.
  • Demonstrate proactivity and enthusiasm, and learn quickly.
  • Demonstrate a strong team and commitment orientation.
  • Demonstrate creativity and innovation.

Responsibilities

  • Provide first- and second-line IT support to Edenred Finland employees.
  • Troubleshoot and resolve issues related to hardware, software, Microsoft 365, collaboration tools, business applications, and workplace services.
  • Manage employee onboarding, offboarding, and equipment lifecycle activities.
  • Provide user guidance and basic training on corporate systems and applications.
  • Maintain accurate documentation of incidents, requests, procedures, and knowledge articles.
  • Collaborate with Global IT teams and external suppliers to resolve incidents and service requests in a timely manner.
  • Support the operation and maintenance of local and cloud-based IT services, including Microsoft Azure and Microsoft 365 environments.
  • Participate in user and access management, identity administration, device management, asset inventory, and license management activities.
  • Perform recurring IT security and compliance activities, including access reviews, privileged account reviews, endpoint compliance checks, and security remediation follow-up.
  • Assist in monitoring infrastructure, cloud services, backups, and business-critical applications.
  • Support local IT projects, technology improvements, and continuous service optimization initiatives.
  • Coordinate with global infrastructure teams to implement standards, policies, and security controls.
  • Continuously learn new tools and skills to solve encountered problems.

Desired Qualifications

  • Microsoft certifications such as MS-900, AZ-900, MS-102, MD-102, or AZ-104.
  • Knowledge of ITIL practices.
  • Experience with security controls, access reviews, and compliance processes.
  • Experience supporting SaaS business applications.
  • Familiarity with AI tools and an interest in using them responsibly to improve workflows or solve problems.

About the Company

Edenred

Digital payments platform for employee benefits

Edenred provides a digital services and payments platform for the working world, connecting 60+ million users, 2+ million merchants, and nearly 1 million corporate clients across 45 countries. Its offerings cover employee benefits (like Ticket Restaurant), mobility services, employee engagement tools, and corporate payment instruments, all delivered through a digital platform and apps that often integrate with mobile wallets and partner services. It differentiates itself by its global scale, broad range of benefits and payments solutions, and a track record of France-specific innovations (virtual Ticket Restaurant, braille restaurant cards, Edenred Télétravail, and Edenred+). Its goal is to simplify daily life for employees, improve well-being, attract talent, and boost company performance by making benefits and payments seamless.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1983

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