Full-Time
Customer Success Manager
Updated on 9/3/2026
LTK
501-1,000 employees
Connects brands, creators, shoppers to sales
No salary listed
No H1B Sponsorship
Remote in USA
Remote
 Customer Experience & Support (1) |
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- At least 3 years of experience in Customer Success, Strategic Account Management, Consulting, Sales Enablement, Partnerships, or a similar client-facing role.
- Experience supporting solopreneurs, small businesses, or creators as strategic partners rather than vendors.
- Experience growing customer relationships through strategy, coaching, and business consulting.
- Strong analytical and communication skills with the ability to turn insights into action.
- Excellent oral and written communication and presentation skills.
- Experience using a customer relationship management system is preferred, such as HubSpot or an equivalent.
- Passion for the creator economy and helping businesses grow.
- Build trusted relationships with a portfolio of creators and serve as their strategic business advisor.
- Develop personalized growth strategies using creator goals, performance data, and industry insights.
- Coach creators to adopt new strategies, products, and opportunities that drive measurable business growth.
- Drive retention, engagement, and revenue growth across the creator portfolio.
- Analyze creator performance and translate data into clear, actionable recommendations.
- Advocate for creators by sharing insights with Product, Marketing, and Brand teams.
- Stay ahead of creator economy trends and educate creators on emerging opportunities.
- Experience supporting creators, small businesses, or digital brands.
LTK operates in digital marketing and e-commerce to connect brands, creators, and shoppers and drive online sales. Its model centers on a proprietary ecosystem that combines technology, growth consulting, global brand partnerships, and broad shopper distribution to monetize creator marketing. Brands receive strategic guidance and data insights, creators use the platform to authentically inspire shoppers with curated messaging, and shoppers experience a more efficient and personalized buying process. Revenue likely comes from commissions on creator-driven sales, brand fees for strategy and data services, and potential advertising on the platform. Unlike some players, LTK differentiates itself through a creator-driven, data-backed ecosystem that scales creator influence across a global network. Its goal is to formalize and expand the creator-based shopping model, turning creator marketing into a measurable, scalable industry and continuing to generate significant online sales growth.
Company Size
501-1,000
Company Stage
Late Stage VC
Total Funding
$315M
Headquarters
Dallas, Texas
Founded
2011
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Simplify's Take
What believers are saying
- On August 26, 2026, LTK launched agentic campaign building for 3,700 brands.
- Quick Collabs shortens creator activation to minutes and payments to 48–72 hours.
- The February 2026 OpenAI chatbot and video-first app deepen shopping intent.
What critics are saying
- February 2026 layoffs show management still trimming teams after a 2025 reorganization.
- Shopify Collabs, Modash, and ShopMy attack LTK's creator workflow with cheaper self-serve tools.
- If retailer commissions compress, LTK's single-revenue model faces margin collapse quickly.
What makes LTK unique
- LTK's 2026 commerce graph spans 100 billion signals across 15 years.
- Its marketplace links 400,000 creators, 8,000 retailers, and shoppers across one network.
- LTK bundles discovery, gifting, Quick Collabs, and performance measurement in one platform.
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Benefits
Medical, dental, & vision
401k
Flexible work schedule
Parental leave
Team events
Stocked kitchen & bar
Gym membership
Social spaces & game room
Volunteer days
Summer hours
Catered meals
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 6%LTK has introduced an agentic AI experience for its Brand Platform that enables marketers to build and scale creator campaigns through conversational interfaces. Brands can describe their objectives, and the platform helps plan campaigns, identify creators, and optimise programmes whilst proactively surfacing opportunities and trends. The platform addresses growing complexity in creator marketing, with US creator ad spend projected to reach $44 billion this year. LTK research shows brands now invest in 275% more creators than previously, creating operational challenges. The experience is powered by LTK's proprietary commerce intelligence graph, built from over 100 billion commerce signals across 15 years. Marketers can build campaigns through conversation, identify high-performing creators, and receive proactive recommendations on trending products and optimisations. A limited beta launches in September with brand partners, with broader availability planned for Q4 2026.
LTK has launched Quick Collabs, a new feature enabling brands and creators to collaborate more efficiently through flat-fee campaigns. Brands can launch campaigns in minutes, whilst creators can opt in and receive payment within 48–72 hours of posting, eliminating lengthy contracts and complex approvals. The feature addresses growing demand in the $44 billion creator marketing industry, which LTK says is entering a "marketplace era" requiring faster activation at scale. Quick Collabs operates through LTK's Brand Platform, which has attracted over 1,200 brands since launching in November. Founded in 2011, LTK operates a three-sided marketplace connecting creators, brands and consumers. The platform powers $6 billion in annual retail sales and supports 60,000 creator-brand collaborations yearly across its network of 400,000 creators and 8,000 retailers.
Influencer app LTK is rolling out an AI chatbot powered by OpenAI and creator content across its US consumer app. Users can receive shopping advice, discover products and find relevant creators through conversational prompts. The chatbot, trained on LTK's content pool, remembers conversations to personalise recommendations. For example, users searching for running shoes can discover creators who post about running or filter by specific criteria like colour. Creators earn commissions when the chatbot surfaces their product recommendations. The launch follows broader AI shopping adoption across e-commerce, with Amazon, Meta, Google, TikTok and Pinterest developing similar tools. LTK, formerly RewardStyle, built its business on influencer affiliate marketing and is now focused on expanding its brand marketing platform.
LTK, a SoftBank-backed creator commerce platform valued at $2 billion, has laid off staff as part of a strategic reorganisation. The cuts affected a low single-digit percentage of its 550-plus employees, including software engineers and creator relations staff. The Dallas-based company said the restructuring was designed to refocus its business around a revamped brand platform launched in late 2025, which offers features like creator discovery and performance tracking at no cost. LTK generates revenue through sales commissions. Founded 15 years ago by Amber Venz Box, LTK says it's profitable and doubled its EBITDA in 2025. The company has raised over $300 million, with most coming from SoftBank's Vision Fund 2 in 2021. Over 1,000 brands have joined its new platform.
TikTok is reportedly conducting a test that allows some creators to add product links from third-party affiliate networks to their posts.The affiliate networks include Amazon, Walmart, Target, Rakuten, Impact, CJ, Expedia, Clickbank, Temu and LTK, Modern Retail reported Tuesday (Nov. 19), citing social media posts from creators and marketing consultants.With this integration, product links are displayed at the top of a post’s comment section, according to the report.A TikTok spokesperson told Modern Retail that the test involves a limited number of creators, is not an official program and is being used to collect feedback, per the report.TikTok is the go-to platform for beauty purchases, which is the second-most popular category of products purchased on social media platforms, according to the PYMNTS Intelligence report “Tracking the Digital Payments Takeover: Monetizing Social Media.”The report found that 14% of consumers bought products on social media platforms in the previous 30 days, with apparel being the most common type of product purchased through these channels.The Modern Retail report follows the addition of several other new features to the TikTok platform.On Thursday (Nov. 14), the company said it made its artificial intelligence-powered video generation tool, Symphony Creative Studio, available to all TikTok for Business users. This tool includes features for generating, transforming and scaling content.“Part of TikTok’s Symphony creative AI suite, Symphony Creative Studio aims to support advertisers and content creators with free tools to make the creative production process easier and more efficient, bridging the gap between ideation and production,” the company said in a press release.In August, it was reported that Amazon partnered with TikTok and Pinterest to let the users of those social media apps buy products from Amazon without leaving those apps. To use this social commerce offering, TikTok and Pinterest users link their profiles from those platforms to their Amazon accounts, enabling them to buy products directly from the ads.In July, global event marketplace Eventbrite partnered with TikTok to help event creators promote their events and sell tickets. The collaboration includes an integration in which Eventbrite creators and TikTok users can add Eventbrite links directly to their TikTok videos.For all PYMNTS digital transformation coverage, subscribe to the daily Digital Transformation Newsletter