Director Project Management

Overview

About GreenSky

GreenSky, LLC, headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers, and banks. GreenSky’s highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The GreenSky® Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage GreenSky’s technology to offer loans to primarily super-prime and prime consumers nationwide. Since GreenSky's inception, nearly 6 million consumers have financed nearly $70 billion of commerce using GreenSky’s real time “apply and buy” technology. 

Location: Sandy Springs, GA (Hybrid: 3 Days per week in office/2 days remote)

This role requires unrestricted work authorization now and in the future, as visa sponsorship and sponsorship transfers are not available.

About this Opportunity:

The Director – Project Management is accountable for end‑to‑end delivery of complex, cross‑functional strategic Initiatives that drive critical business outcomes. This role owns execution from initiation through completion and is responsible for ensuring process enhancements are facilitated  and  delivered on time, within scope, and with full transparency.

This position requires a strong ownership mindset, disciplined execution, and the ability to operate effectively in fast paced, and regulated enterprise environments. Director – Project Management expected to surface risks early, drive decisions, ensure continues process improvement across the organization and ensure leadership has clear visibility into delivery health at all times.

Duties & Responsibilities

• Ensure alignment amongst team to deliver projects per desired goals, outcomes and KPIs
• Develop and maintain detailed project plans, milestones, and delivery timelines
• Hold cross‑functional teams and leadership accountable to commitments and timelines
• Lead, influence and partner with teams across Product, Technology, Operations, Finance, and external partners without direct authority
• Resolve conflicts and remove blockers in service of delivery outcomes
• Set expectations for urgency, accountability, and execution discipline
• Identifies and mitigates risk early, maintain a clear path to delivery, and escalate when necessary
• Track and manage risks, issues, assumptions, and Risk Assumptions Issues Dependencies (RAID)
• Consistently drives clarity on projects, surfaces impacts, and forces decisions
• Ensure compliance with enterprise project management standards and governance requirements
• Manage project financials, including forecasting, budget tracking (including external party budget)
• Maintain audit‑ready documentation and delivery artifacts
• Lead end-to-end process engineering efforts, including current-state discovery, process mapping, root-cause analysis, and future-state design for lending, servicing, and operational workflows
• Identify inefficiencies, bottlenecks, and control gaps, and drive process redesign, simplification, and automation opportunities with measurable impact on cycle time, cost, quality, and customer experience
• Define, baseline, and monitor process performance metrics, KPIs, and SLAs, and use data to prioritize and validate improvements
• Apply Lean, Six Sigma, and continuous improvement methodologies to eliminate waste and reduce variation across end-to-end processes
• Establish and maintain process standards, standard operating procedures (SOPs), and process documentation, including process maps, control points, and ownership
• Lead process change management, including stakeholder engagement, training, communication, and adoption, to ensure improvements are sustained
• Partner with Compliance, Risk, Audit, and Technology to embed regulatory requirements and controls into process design and to evaluate automation, workflow, and AI-enabled solutions

Required Skills/Qualifications

• 5+ years of project or  process management experience in enterprise, financial services, fintech, or highly regulated environments
• Proven experience delivering high‑visibility, high‑risk initiatives
• Strong understanding of project governance, risk management, process transformation and financial controls
• Demonstrated ability to lead cross‑functional teams and influence process transformation initiatives with  senior stakeholders
• Proven experience leveraging AI tools (MS Office 365 preferable) to create project artifacts, etc.
• Experience managing ambiguity and driving execution in complex environments
• Strong proficiency with project plans, Risk Assumptions Issues Dependencies (RAID) logs, dashboards, and executive reporting
• Comfortable operating in waterfall, agile, and hybrid delivery models
• Data‑driven approach to problem solving, status reporting, and decision support
• Experience managing vendor relationships and budgets to achieve project goals
• Hands-on experience leading process engineering or process improvement initiatives, including process mapping, root-cause analysis, and future-state design (e.g., BPMN, SIPOC, value stream mapping)
• Working knowledge of Lean, Six Sigma, or other continuous improvement methodologies; Lean Six Sigma Green Belt or Black Belt certification preferred
• Proven track record of delivering quantifiable process improvements, such as reduced cycle time, lower cost per transaction, fewer defects, or improved customer experience
• Experience designing and documenting process controls, SOPs, and operating procedures that meet regulatory, audit, and compliance expectations
• Experience with process automation, workflow, or business process management tools (e.g., RPA, low-code, process mining), and the ability to partner with Technology on requirements and solution design
• Strong analytical skills, including proficiency in analyzing large data sets to identify trends, baseline performance, and quantify improvement opportunities
• Experience leading organizational change management for process transformation, including training and adoption
• Bachelor's degree in Engineering, Business, Operations Management, or a related field; advanced degree or PMP/CPM certification preferred

Our compensation structure is designed to reflect the cost of labor across various U.S. geographic markets. Compensation will be determined by several factors, including relevant knowledge, skills, and experience. This role is also eligible to receive an annual bonus within a comprehensive total rewards package, alongside a full suite of medical, dental, vision, disability insurance, life insurance, 401k retirement benefits, paid time off, paid holidays, and paid personal/sick time. For further details, please visit https://www.greensky.com/benefits.

We anticipate that this position will remain open for at least 5 days, and candidates are encouraged to apply through our internal or external career sites.

If you have any questions about this job posting, please contact [email protected].

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.