Quality Assurance Manager - Revops

Who We Are

Arcadia is the AI-powered energy intelligence platform for businesses. We replace fragmented tools and manual workflows with one platform to pay utility bills, buy energy, and advance sustainability — across every location, at enterprise scale.

Trusted by Fortune 2000 companies, Arcadia combines unified data, AI-powered analytics, and expert advisory to help enterprise teams save money, mitigate risk, and cut carbon.

We deliver this through three comprehensive solutions:

• Utility Bill Management: Automating the entire utility bill lifecycle — from data capture and validation to payment processing and auditing.
• Energy Procurement Advisory: Bringing together comprehensive data, AI-powered analytics, market expertise, and a strong partner network to make sophisticated procurement options accessible to all. .
• Sustainability Reporting — Verified emissions data with seamless integration into leading sustainability platforms.

Tackling the world's most complex energy challenges requires diverse thinking. We're building teams of people from different backgrounds, industries, and disciplines — united by a belief that energy management should be simple, intelligent, and a genuine driver of business value.

Benefits:

• Competitive compensation based on market standards 
• We are working on a hybrid model with remote first policy
• Apart from Fixed Base Salary potential candidates are eligible for following benefits
• • Flexible Leave Policy
  • Office located in the heart of the city in case you need to step in for any purpose

• We provide comprehensive coverage including accident policy and life insurance.

• Medical Insurance (1+5 Family Members)
• Flexible Benefit Plan
• Awards and Bonus
• Annual performance cycle
• Quarterly engagement activities
• A supportive culture that values diversity, empathy, teamwork, trust, and efficiency

Celebrating Diversity and Inclusion 

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing [email protected] prior to completing your application.

Position:Manager

Openings: 1

Experience: 12+ years, with 3+ years in a people-management role
Qualification: UG / PG from a reputed Institution;Hands on Analytics / spreadsheet knowledge (Google suite)

Location: Chennai

Employment Type: Full-time, 

                               Overlapping Shift 1: 3 PM - 12 AM IST (Hybrid)

                               Overlapping Shift 2: 6 PM - 3 AM IST (Hybrid)

This position is responsible for completing complex research on client utility accounts; is responsible for resolving bill payment edits and data, calculating and tracking billing discrepancies, in addition to working closely with other team members,utility providers, and some direct client communication. Using multiple systems, the role resolves pre-identified errors and sends consolidated bills to payment

1. Key Responsibilities

• Lead and manage a high-volume Data Operations team, including Team Leads and Data Analysts, ensuring effective workload distribution and operational coverage.
• Own day-to-day operations and ensure delivery against quality, productivity, SLA, and turnaround-time targets.
• Oversee the research, analysis, validation, reconciliation, and resolution of complex data and transaction-related issues.
• Review escalated and high-impact cases, provide guidance on resolution, and ensure timely closure.
• Monitor operational performance, identify trends and gaps, and take corrective actions to improve overall team performance.
• Ensure adherence to defined processes, quality standards, controls, and compliance requirements.
• Drive root-cause analysis for recurring issues and implement preventive and corrective actions.
• Work closely with internal teams, utility providers, and clients to resolve complex issues, clarify requirements, and manage escalations.
• Provide regular operational updates, performance insights, risks, and improvement opportunities to senior stakeholders.
• Identify opportunities to improve processes, reduce errors, increase efficiency, and enhance turnaround times.
• Drive continuous improvement and automation initiatives in collaboration with cross-functional and technical teams.
• Establish effective quality and governance mechanisms to maintain consistency and accuracy across the process.
• Manage team performance through regular coaching, feedback, goal setting, and development plans.
• Identify training and skill gaps and ensure appropriate knowledge-building initiatives are implemented.
• Prepare and review operational reports, dashboards, and metrics related to productivity, quality, backlog, SLA, and issue resolution.
• Ensure effective documentation, knowledge management, and communication across the team.
• Proactively identify operational risks, dependencies, and bottlenecks and drive appropriate mitigation plans.

2. Our Ideal Candidate Profile

We are looking for an experienced and analytical operations leader who can effectively manage people, processes, and stakeholder expectations in a fast-paced environment.

The ideal candidate should have:

• 12+ years of relevant experience in data operations, data quality, analytics, billing/finance operations, or a similar domain.
• Proven experience managing teams in a high-volume, process-driven environment.
• Strong people-management and team-development skills, with experience coaching and mentoring team members.
• Strong analytical and problem-solving capabilities, with the ability to investigate complex issues and identify root causes.
• Excellent stakeholder and client-management skills, with the ability to handle escalations and communicate effectively with different audiences.
• Strong understanding of SLA, KPI, quality, productivity, and performance management.
• Ability to analyze operational data and convert insights into actionable improvements.
• Strong decision-making skills and the ability to manage competing priorities effectively.
• Excellent verbal and written communication skills.
• Strong working knowledge of Microsoft Excel and operational reporting.
• Experience working with multiple systems, data sources, and cross-functional teams.
• A strong continuous-improvement mindset, with the ability to identify opportunities for process optimization and automation.
• Strong ownership, accountability, attention to detail, and customer focus.
• Ability to work effectively in a dynamic environment and adapt to changing business requirements.
• Experience with process improvement, automation, vendor management, or global stakeholder management would be an added advantage.