Varonis

Data security platform with threat detection

Technical Account Manager

Implementation & Technical Account ManagementPosted on Nov 13

Full-timeNo salary listed

About the Job

Requirements

A bachelor's degree or equivalent experience is required.
At least 4 years of experience working in a customer-facing role at a cloud security, cybersecurity, or data security and privacy company is required.
Experience working with enterprise SaaS, IaaS, or PaaS environments such as AWS, Azure, Google Cloud Platform, Salesforce, or Microsoft 365 is required.
Knowledge of enterprise IT, cloud, identity and access models such as Entra ID and IAM, and security technologies is required.
Understanding of data classification, governance, and data security posture management concepts is required.
Strong customer service skills and the ability to quickly establish technical credibility and customer relationships are required.
The ability to engage technical and executive audiences is required.
Problem-solving ability and a creative, analytical approach to problem solving are required.
A commitment to customer success and the ability to contribute to a team-oriented environment are required.
A sales-oriented approach is required.
Excellent written and oral communication and interpersonal skills are required.

Responsibilities

Onboard customers to Varonis platforms and provide ongoing value and support.
Lead customers through discovery, remediation, alerting, and governance of sensitive data to protect against insider threats, cyberattacks, and policy violations.
Help customers identify and mitigate risks related to AI systems, including copilots, large language models, and shadow AI usage.
Drive measurable reductions in data exposure across cloud, SaaS, and data platforms.
Support customer success through proactive health checks, hands-on product use and training, and development and sharing of best practices.
Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions.
Work alongside Sales to identify and champion upsell opportunities.
Learn new Varonis products as they are released and develop expertise in each client's security ecosystem.
Help Account Managers and Sales Engineers identify renewal risks, collaborate on remediation, and support successful renewals.
Serve as the primary technical contact and augment support and engineering teams.
Advocate for customers with appropriate internal Varonis teams so customer feedback is documented and assessed by the appropriate parties.
Engage with customers at all organizational levels, including Infrastructure, AI/ML, Cloud, Privacy and Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control of, and remediate customer technical issues in a timely manner; promptly follow up with recommendations and action plans and engage appropriate internal teams as needed.
Escalate customer issues to management when appropriate.
Create knowledge base content to capture new learning for customer and internal reuse.

Desired Qualifications

Familiarity with AI and large language model data risks and governance considerations.

Description

Job Description

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers, responsible for driving measurable security outcomes across cloud data, modern data platforms, and the AI systems that depend on them. TAMs are accountable for translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption across customer environments. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities

Onboard Customers to Varonis platforms and deliver on-going value and support
Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations
Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
Alongside Sales, identify and champion upsell opportunities
Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.

Requirements

Bachelor’s Degree or equivalent experience
4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company
Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)
Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
Understanding of data classification, governance, and DSPM concepts
Familiarity with AI/LLM data risks and governance considerations (preferred)
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent communication skills with the ability to engage technical and executive audiences
Proven problem-solving abilities
Commitment to customer success
Proven success in contributing to a team-oriented environment.
Sales oriented.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent communication (written and oral) and interpersonal skills.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

#LI-Remote

About the Company

Varonis

Data security platform with threat detection

Varonis Systems focuses on protecting sensitive information from cyber threats by offering a data security platform that continuously monitors data, detects threats, and automates responses through advanced analytics and automation. The platform helps large enterprises, government agencies, and educational institutions secure data and meet regulatory requirements via subscription-based access, with a heavy emphasis on data monitoring, threat detection, and automated response. The company differentiates itself through a strong recurring revenue model (95% recurring) and high renewal rates (90%), reflecting steady income and high customer satisfaction, alongside a broad customer base. Its goal is to help customers protect data, prevent breaches, and stay compliant while growing its subscription-based business.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Miami, FL
Founded: 2005

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