Cleaning and Delivery Operations Associate

About the Role

Rinse is seeking a dependable, adaptable Operations Associate to help establish and grow our Dallas operation. This hands-on role combines laundry processing, quality control, pickup and delivery, and daily operational support. As an early team member, you will help set standards for reliable service and efficient execution

Flexibility is essential: responsibilities and priorities will evolve with customer volume and business needs. You should be comfortable taking ownership, solving problems, and learning new tasks.

There’s also real room to grow: As the market grows and you excel in the role, there’s a path to step into a management role leading the Dallas operation and the team that grows with it.

In this role, you will...

• Pick up and deliver customer orders on scheduled service days, scanning every bag in the Rinse app so each order stays tracked and on time.
• Wash, dry, fold, and quality-assure customer laundry to Rinse standards before every order goes out.
• Organize and store customer bags and supplies so each order reaches the right customer, complete and on time.
• Troubleshoot and resolve customer issues on the ground while proactively flagging risks to our customer service, operations, and client teams across time zones.
• Identify gaps, recommend process improvements, and execute on them.

Schedule and Compensation

• Location: Dallas, TX (after ~1 week of paid onsite training in Austin, TX during onboarding)
• Job type: Full-time, hourly non-exempt
• Schedule: Sunday through Wednesday, 11:00 AM to 9:00 PM
• Compensation: $20-$22/hr, plus tips and mileage reimbursement

Requirements

• Eligible to work in the United States
• Have an associate's or bachelor's degree and/or relevant work experience
• At least 22 years old
• Valid driver's license and able to pass an MVR and background check
• Able to travel to Austin, TX for ~1 week of paid onsite training during onboarding
• Regular access to a four-door vehicle strongly preferred (no open-bed trucks)
• Able to comfortably carry up to 40 lbs (18 kg) of laundry, and to stand and move for long periods
• A personal smartphone, and the ability to learn and use Rinse's company-wide app
• Bonus: experience with Slack, Google Workspace, inventory management software
• Bonus: experience in laundry, garment care, or delivery

As the ideal candidate, you...

• Bring an owner’s mindset: you take responsibility for outcomes, not just tasks, go beyond the bare minimum, and speak up when something could be done better
• Are very comfortable with change and ambiguity, and thrive in a fast-paced role where processes and priorities evolve quickly
• Are a self-starter and team player biased toward action: you take initiative with limited resources, aren’t afraid to get your hands dirty, and want variety over doing the same thing day in and day out
• Are a strong, proactive communicator, both with teammates who aren’t on site and when representing Rinse to customers, business partners, and the public
• Can multitask and ruthlessly prioritize

Benefits

• You'll be part of the founding team on the ground for a brand-new operation, with a direct hand in how it's built
• Competitive pay based on experience
• Health benefits (Medical, Dental, and Vision for full-time employees)
• 401k with employer match
• Paid training and opportunities for growth
• Friendly and supportive work environment
• Rinse credit towards any Rinse-provided services

About Rinse

Laundry and dry cleaning services make up a $90 billion global industry that has barely changed in decades. Most of it still runs on manual scheduling, delivers inconsistent quality, and has no technology backbone. We think that's a massive opportunity, and for over ten years, we've been building the company that solves it.

Rinse is building the global category leader for clothing care. We've replaced the legacy model with smart scheduling, best-in-class quality, and a technology backbone that makes the entire experience seamless, for customers across the San Francisco Bay Area, New York City, Los Angeles, Washington DC, Chicago, Boston, New Jersey, Seattle, Austin, and Toronto.

We've raised over $70 million from leading VCs and strategic investors, including Partech and LG Electronics. They're backing us because they see the same thing we do: an enormous industry ripe for a smarter approach, and a team that knows how to win it. 

Our bar is simple: A+ talent only. If you want to help us accelerate that mission, we want to hear from you.

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