Business Center Conference Concierge

The Conference Concierge is an on-site point of contact for meeting planners, group contacts and event guests, helping ensure the seamless execution of meetings, conferences, weddings and special events throughout the property. 

Working closely with Event Management, Banquets, Event Set-Up, Culinary, Engineering, Audio Visual, Housekeeping and other operational teams, the Event Concierge provides personalized service while coordinating event details, responding to requests and anticipating the needs of planners and guests. 

Key Responsibilities 

• Review group resumes, banquet event orders (BEOs), event agendas and other event documentation to understand group requirements, timelines and special requests. 

• Meet with meeting planners and group contacts and provide on-site support throughout their events. 

• Conduct event space checks and coordinate changes or last-minute requests with the appropriate operational teams. 

• Attend pre-conference meetings and support weddings, rehearsals, ceremonies and special events as assigned. 

• Create and prepare event materials including signage, menus, place cards, food labels and other customized collateral. 

• Support daily Business Center operations, including printing, copying and document preparation. 

• Coordinate incoming and outgoing packages and shipments, including tracking, documentation and delivery throughout the property. 

• Process event-related charges to guest rooms, group master accounts, credit cards or other approved payment methods. 

• Maintain Business Center and event-service inventory, supplies and equipment. 

• Provide professional, personalized service and respond promptly to planner and guest requests. 

• Communicate effectively across departments and follow through on requests to ensure successful completion. 

• Maintain accurate records and complete assigned opening, closing and shift responsibilities. 

What We're Looking For 

• Highly organized and detail-oriented with the ability to manage multiple priorities. 

• Strong communication, problem-solving and guest service skills. 

• Proactive and comfortable working in a fast-paced luxury hospitality environment. 

• Able to work collaboratively across multiple departments. 

• Comfortable using computers. Microsoft Office, and other learning systems used for event administration, printing and document preparation. 

• Previous experience in hospitality, events, guest services or administrative support is preferred. 

• High school diploma or G.E.D. equivalent is required

• Flexible availability is required based on event and business needs, including early mornings, evenings, weekends and holidays. 

The Event Concierge must be able to stand, sit and walk for extended periods and lift, carry, push or pull objects weighing up to 25 pounds without assistance.