Lead Banking Operations
Qonto
Lead Banking Operations
Qonto
Digital business banking and bookkeeping platform
[OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot,based on 60,000 reviews. Our cultureputs customer satisfaction at the core of what we do (more about our culture here).
[OUR JOURNEY] Founded in 2016 and launched in 2017 byAlexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
[OUR BELIEFS] We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
[AI AT QONTO] AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
Join us as Lead Banking Operations – Debt Collection to build how Qonto recovers what it’s owed. You’ll lead a growing team, steer our recovery provider and BPO, and own our debt collection rate. You’ll do this under the guidance of Adrien, our Banking Operations Director.
➡️ What you’ll do
Map, then rebuild our collection flow: You’ll learn how debt collection works at Qonto today, then spot what’s missing and build it.
Own the debt collection rate: You’ll use data and AI tools to turn daily KPIs into initiatives that push the rate up.
Lead and grow your team: You’ll organise the team’s daily work and set up the rituals that help everyone improve.
Steer our external partners: You’ll set objectives for our recovery provider and BPO, and hold them to account on quality and results.
Shape new credit products early: You’ll join Risk and Product workshops so that collection is built into the new features coming with our banking license.
➡️ What we’re looking for
Hands-on recovery experience: You’ve made debt collection calls yourself, and you’re at ease handling a tough conversation with a client.
Team leadership: You’ve managed a team working in debt collection, customer care or another phone-based activity.
Data fluency: You’re comfortable with numbers and use them to decide what to fix next.
Builder mindset: You enjoy starting from a blank page and bringing structure where things are unclear.
AI-curious: You already use AI tools in your work and want to explore how they can change debt collection.
➡️ What we can offer you
A real build: Debt collection is one of our priorities, and there’s still a lot to create.
Direct P&L impact: Every euro your team recovers protects Qonto’s finances, and millions are at stake each year.
A team that grows with you: You’ll start with a small team which will grow as the activity scales.
➡️ Your future manager
You will report to Adrien, Banking Operations Director. He brings extensive experience in banking operations and control frameworks, and is committed to building a robust, scalable control environment while developing team members' expertise.
[DIVERSITY] At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along.
[HIRING PROCESS DURATION] On average, our hiring process lasts 20 working days. More information on our candidate journey here
[DATA RETENTION] By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.
🔒 Your security matters to us
Recruitment scams are on the rise. Qonto will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it to [email protected].
Qonto provides digital business banking services that help companies manage money in one place. It offers business accounts and debit cards, expense and spend management, bookkeeping and reporting, and API connections to other financial systems. The platform runs on a subscription model with multiple pricing plans so businesses can start small and grow, and it supports features like bulk transfers and easy data export for accountants. It emphasizes customer service in five languages, seven days a week, to assist users. Qonto differentiates itself by handling high-volume transfers efficiently, offering straightforward bookkeeping exports, broad API integration, and scalability across business sizes. The aim is to give businesses a reliable, scalable platform for banking and financial management while simplifying reconciliation and reporting.
Explore more opportunities at Qonto