Full-Time
Fire Sprinkler Service Supervisor
Sprinkler Service
Integrity Fire Safety Services
No salary listed
Englewood, CO, USA
In Person
Travel to job sites and occasional overtime may be required.
Bachelor's, Associate's
Category
 Building Systems & HVAC (1) |
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Required Skills
Microsoft Office
Quality Assurance (QA)
Customer Service
OSHA
Requirements
- A high school diploma or equivalent is required.
- At least 5 years of fire sprinkler service experience is required, including at least 2 years in a supervisory or lead technician role.
- A state-issued fire sprinkler license is required if applicable.
- Knowledge of NFPA 25 and related fire protection standards is required.
- Ability to read and interpret blueprints, piping layouts, and technical specifications is required.
- Ability to troubleshoot and solve problems is required.
- Proficiency in Microsoft Office and service management software is required.
- Ability to lift 50 pounds, climb ladders, and work at heights or in confined spaces is required.
- Ability to work in active construction sites, industrial facilities, and occupied buildings is required.
- Willingness to travel to job sites and occasionally work overtime is required.
Responsibilities
- Direct, schedule, and oversee the daily activities of fire sprinkler service technicians.
- Provide technical guidance and assist with troubleshooting complex field issues.
- Conduct jobsite visits, quality checks, and performance evaluations.
- Mentor and train technicians to improve skills, safety awareness, and productivity.
- Assign service work orders, monitor progress, and ensure deadlines are met.
- Coordinate emergency service coverage and on-call rotations.
- Review service reports for completeness, accuracy, and compliance with company standards.
- Ensure required tools, equipment, and materials are available for field operations.
- Ensure work meets NFPA 25, other applicable standards, local codes, and company policies.
- Maintain accurate documentation of inspections, deficiencies, and repair work.
- Promote adherence to OSHA safety requirements and company safety protocols.
- Serve as the primary escalation point for customer concerns or technical issues.
- Communicate inspection results, service recommendations, and repair needs to customers.
- Partner with sales or estimating teams to develop proposals for repairs or system upgrades.
- Maintain technician schedules, timekeeping records, and project tracking reports.
- Monitor completion rates, call-backs, and customer satisfaction.
- Provide management with regular updates on service department performance.
Desired Qualifications
- An Associate’s or Bachelor’s degree in Fire Protection, Construction Management, or a related field is preferred.
- NICET Level II or higher in Inspection and Testing of Water-Based Systems is preferred.
- OSHA 30 or an equivalent safety certification is desirable.